Can’t request for an Uber ride? If the error says you have to settle outstanding balance in Uber, this post will help you fix that so you can request for an Uber ride again in no time.
Why do you have an unsettled balance in your Uber account?
If a charge in your card is declined (prepaid, debit or credit card), Uber prevents you from requesting a ride until you settle the amount. That’s why it’s very important to keep sufficient funds in your accounts especially for debit and prepaid cards.
Here’s how you can fix it:
- Login here: riders.uber.com
- Go to “Payments” to update your payment methods or add a new card
- Go to “My Trips”
- When prompted to charge the balance, select the payment method of your choice.
Refer to this Uber support article here.
If you’ve experienced this, share with us your solution in the comments below. Our readers and fellow riders will appreciate your help. 🙂
I have unsettled bill on my last ride but when i tried to pay my bill i was declined again then i tried for several times until i found out i was charged for 10 pesos for every attempt. I tried for 8 times. I think that was unfair cos i have the initiative to pay. Tsk!
Hi Rai,
That’s unfortunate. Were you finally able to resolve it?
I used my boyfriend uber for a ride home from work and at the end of my route which would of been like 20 25 in a cab was 140.00!!!! We have made many attempts to reach out to uber and no one has gotten back with us
Maybe because of surge pricing? or it’s traffic? or you requested for a Black Car?
Kindly refer here: http://ubermanilatips.com/basics-guide-to-uber-pricing-in-manila/
Same here. Tried several times and with another card but always getting error and I still end up with unpaid trip.
Is there an Uber hotline or support desk to call and settle this? Still prefer to get Uber rides after work than regular taxi.
on September 2 2015 I was charged $10 for a ride I did not call for
was this resolved? Had the same issue and now I can’t use Uber anymore. Will try other app then
Email Uber at . I always have my issues resolved after emailing them. It takes time but it gets resolved in the end.
Same here. Tried several times and with another card but always getting error and I still end up with unpaid trip.
Same here. I have tried with different cards with efficient available balance, but everytime I tried to charge it always fails.
Is there an UBER help desk that we can call to?
How can i remove my restriction i have enough balance with my card is there a number that i can call to inquire abt this?
I was charged $10 on 9/2/15 for a trip I did not take
That’s unfortunate. You can report your case to
Hi. I have the same problem. I am here in New Zealand, and I use Uber pretty much every week from August 2016 until January 2017. I didn’t have problems with Uber until Feb 2017 where I tried to request and it says that the payment method is invalid and kahit ire-enrol ko ang aking debit card (with money in it), it will say that my card is banned.
Before it happened, I request a ride for my sister in Manila, using my Uber account here in NZ. Please help.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
Had the same problem last time. I sent an e mail thru the website and they resolved it for me.
Good to hear. Happy riding!
I had sufficient funds and even asked my bank, to double check the balance, they told me I was charged php10 but it was returned,. Tried to use the card but it still doesn’t work. How can I resolve this, I would like to ride again with your uber service just that I still have that outstanding balance, i’m willing to pay in the first place.
Here’s some tips on how to use Uber using prepaid/debit cardifyou don’t have credit card.
http://ubermanilatips.com/how-to-register-in-uber-if-you-dont-have-a-credit-card/
Same here, i used a prepaid card but i still have an unsettled balance, i sent an email and uber just replied that i should borrow credit carda from relatives but still that card didnt work
Thinking of shifting to grab a car since they accept cash and devit cards with no frills
Encountered this problem, had an outstanding balance of Php24.00. I just emailed Uber regarding the issue. They just asked me to verify my identity and eventually lifted the hold on my account. All resolved in an hour.
Good to hear! Happy Riding!
I have the same issue. I called up my bank to verify if there was anything wrong with my credit card. I have received confirmation that my card is active and has sufficient funds. I made several attempts to settle the amount using the same card but all I get is an error message. I sent an email to and but got no reply. Is there a phone number I could call to settle this once and for all? Help please…
HI aleah,
Try sending multiple email. It can take them a while to respond.
Can we use paypal?
HI Christine,
As of the moment, Uber Manila does not yet accept Paypal.
hi!
before my first trip, the only available option for payment was credit card.
after my first trip, i was able to enter my paypal account. upon checking, uber was able to charge my paypal account and cancel it. this is common for verification.
on my next uber ride, i’ll try to pay using paypal and will let you know if it pushed through.
on hindsight, philippines is still not listed as countries where paypal payment is accepted but who knows?
regards!
Thanks for the feedback Dyonissi. we tried Paypal last month still not accepted but can be registered. Let us know if it works now. 🙂
tried to use paypal tonight. it’s still not being accepted.
Sad to hear that
Sad to hear
Hi,
I have a unsettled bill from my last trip. My card cannot be charged even though In tried many times. This card has worked perfectly ever since. I don’t have any other card.
How can I fix it?
Is there an error that pops up?
This might help you:
http://ubermanilatips.com/rider-tip-how-to-solve-uber-error-credit-card-deemed-invalid/
Unable to settle my outstanding balance
I have an account hold cause of a outstanding payment, I’ve email uber and still haven’t heard anything back from them.
It’s disappointing that there isn’t a number to call cause this would been resolved faster that way.
I’ll give it another hour for a response, or I’ll just delete the app entirely.
That’s unfortunate to hear. Hope your concern gets resolved soon
I tried to email support. No response. Second time Uber reversed a transaction … so there is a block and I cant use Uber at the moment. Very inconvenient. Tried to settle it through the website … but it keeps giving me “error has occured message”. My bank assured me that the money was deducted but shortly after that it was reversed by Uber.
I have VISA but upon reading the comments above, I’m a little worried i could get into a messy situation. Can I pay in cash? Is it necessary that I download the APP to get UBER from where I am?
Uber drivers won’t accept cash. Yes, you need to book through the Uber Rider App
i have been trying to settle a balance with a new card, whenever i attempt through the app i receive a error symbol. When i attempt through the website i also get an error. help?!?!?!?
Kindly email Uber at
Hi good day. I’m also having an issue regarding settling my balance. I’ve charged 10 pesos in every attempt but still I got an error. I also tried my other credit cards but still an error. Hope u fix it immediately because i cannot use the app
If the tips here doesn’t work for you, you can email Uber Support at
Hi,
I can’t seem to request for a ride due to an unsettled balance. My account has sufficient balance on it.Hope you can help me out.Thanks!
Best,
Islam mohmed
Kindly try the tips here. If they don’t work for you, you can email Uber support at
when i registered in UBER i have an error which called payment service timeout
what can i do ????????????
i paid in cash for my last trip but now the app shows i have unsettled balance, i have not added any credit or debit card to my account, paytm is linked to it. why should i pay twice for the same ride. it is ridiculous.
I emailed uber support and no response. I can’t get another ride and I’m stranded because they cannot charge my card even though I have sufficient funds
Just flood them with email at . Don’t worry, Eventually they will respond. (Sorry, I hope we can do more for you guys)
Please add ABSA bank debit cards to the list of debits cards to the list of valid debit cards
I would like to ask what is the problem why there is an error for every time i made a transaction with UBER and i got an sms notification that it can’t be push thru due to “Do Not Honor / Pin checking reply” per customer service of my bank the reason it can’t be push thru due to incorrect of pin, but i tried several times which i entered my correct pin but it still same response received. I have a sufficient balance in my card. Please help me and explain what are those possible reasons why it was declined. Is it possible that UBER will charge me on the next day?
You can try emailing to have your concern fixed
I have by mistake opted payment by card instead by cash, and the driver did not accept cash, I tried to settle my out standing amount by Pay tm. But my efforts failed, I am not able to book taxi because of my over due payment, pl help me to settle the payment, it is unfortunate that UBER does not have the contact NO. To settle the grievances.
Greetings!
I am not sure why I have an outstanding balance as I always pay in cash. In my history, all my transactions were payed and i dont have an unpaid transaction. My recent transaction was cancelled appropriately. No charges were made. I am hoping that you would look into my account to check what happened.
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
I was charged for the ride already and the driver took the money out but it’s still saying outstanding balance. But I paid already. It shows up in my receipts that it is paid.
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
http://ubermanilatips.com/uber-manila-support-phone-number-for-riders/
Thank you!!! sheesh it wasn’t letting me pay the outstanding balance because it said i owed money on another account but this is the only account I have. This helped with everything so again, thank you!
Welcome. If you found us helpful, hope you can share our blog (ubermanilatips.com) and our Facebook page to your friends
Hi , last 10 days , every time I book Uber , it said failed to retrieve balance , then I deleted my account and tried again to from the start , but still the same msg and then I tried with my husband’s card it still gives the same msg as FAILED TO RETRIVE THE BALANCE. But was able to book a uber pool and again it showed the same msg and I had to cancel and I was charged for it, if I am not able to book any another car other than Uberpool then there seems to be problem at u r end can u pls help me sort this out.
You can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed.
My payment method is in cash..
but when i booked a car the next day, my account kept telling me that i have outstanding balance and i need to add or use other payment method.
Is it uber error or the driver’s error?
Please fix this!
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
I have alrdy paid the amount by cash but its showing as credit balance outstanding
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Gusto ko mag attend ng seminar for uber para malaman ko mga detalye ukol sa uber. Saan po kaya sa manila? Salamat
Refer to this post: http://ubermanilatips.com/uber-manila-info-session-schedule/
Does uber charge any interest on the amount of the unpaid fare? I am trying to resolve the card issue. Sent them several email but they are not replying.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
Terrible experience with the payment options.. I cannot pay my outstanding balance despite multiple attempts after a failed transaction. I added paytm wallet.. No luck..
Let me know how to settle the outstanding amount
You can try to report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
I am unable to complete my outstanding payment. Every time when I try it shows “your payment is being processed” and there wont be any transaction. I tried with different cards and still the same result. Now I am unable to book new ride.
You can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
My charge from Uber was declined. I then tried to pay my outstanding balance to a different payment method before requesting a ride. None of my payment methods are being accepted and I can’t request a ride.Please help!
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
UBER is burst app.
Not able to write anything in help section.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
hi sir why every time i am charged by 50 rupees extra outstanding fair.i have 3 rides on which 50 rupees is off but your driver is charging extra 50 rupees . previously i cancelled one drive as your driver is no be able to find my location and i am getting late so uber charged me 50 rupees which i paid on next ride .but again they are charging even i have free rides.please solve this
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
It says an error while adding my AMEX card to UBER. Error is there is some outstanding payment. However, if I go to MY TRIP, there is nothing I can pay for. This is holding me using my card. Can you please check and confirm,
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/