If you have concerns with one of your Uber trips, you can report them to Uber in two (2) ways:
- Email Uber for your rider concerns at support@uber.com
- You can also directly report a concern about a trip directly from the Uber Rider App thru your trip history. Here’s how:
TIP: Based on experience, Uber replies more promptly when you contact them thru the Uber Rider App directly. They reply almost instantly rather than emailing them which takes some time.
Rider Concerns:
You can contact Uber via the Uber App “Help” Option.
This is the first screen you will see.
If you choose “View recent trips”, a lost of your recent trips will pull up.
Once you select a trip of concern, a list of problems/concerns will appear from which you’ll choose.
Once you’ve selected the concerns, accomplish and input the details asked and hit “Submit”. You can then wait for Uber Support’s reply in your email. Once the changes have been applied, these will reflect in your account as well.
If you have concerns not specific to a certain trip, there’s a section for “General Issues and Questions”. This will lead you to different menus from which you select your issue/concern and give you a guide on how to resolve them.
Hope this helps. Happy Riding!
May I know if it is easy to get a ride at 5am at the Fort /BGC ?
Hi,
Nowadays, there’s a lot of Uber vehicles available. Shouldn’t be a problem. Happy Riding!
I’m planning to buy a brand new car but I’m sure no plate number yet and it takes few months to get it. Is that possible to apply it on Uber without plate number yet but with documentations like registration.
Hi Deo,
Yes, it’s possible. You can update the Proof of Registration once you have your ORCR.
Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driver-or-partner-in-manila/
Hi
i may have possibly left a phone at the uber car i was in yesterday. it was my friend who got the car so the number of the driver is with him. i already contacted to notify them. im awaiting response of my friend. but is there another way of tracing my phone. thanks.
If you still have the number of that driver, you can directly call.
I am unable to received a confirmation text. Please advise on what to do.
Hi Mawit, are you a Rider or Partner? If you’re a Rider email Uber at , if Partner, email Uber at
can i pick up a friend en route to my destination?
Hi MJ,
Sure you can. 🙂
thanks! 🙂
I want to check on my background status
I signed up as Driver-Operator but I haven’t completed my requirements yet. My NBI clearance & PRO Driver’s License are still under process. What I have right now is my Police clearance which was processed yesterday, can I just add and attach NBI & PRO Driver’s next week since it will be released by then? Will there be a problem on the processing of my application since I signed up with incomplete reqts? Thanks.
Yes you can upload the requirements when you get them, no problem
Good eve, is wigo 2015 still accepted? We got a loan last month to apply for uber, thank you
Here’s a full list of the cars accepted for Uber Manila:
http://ubermanilatips.com/become-uber-partner-uber-driver/list-of-accepted-cars-for-uber-manila/
Hello good eve. Do you have direct contact number or email pls. I have a lot of complain .hope you will take it serious
Unfortunately, Uber doesn’t have a hotline number. Here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
Hello good eve. Do you have direct contact number or email pls. I have a lot of complain .hope you will take it serious
Unfortunately, Uber doesn’t have a hotline number. For your concern, here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
Hi. Do you still have info session that I can attend? Please let me know because I’m very much interested to be a partner.
Kindly refer here. Sana po makatulong.
http://ubermanilatips.com/uber-manila-info-session-schedule/
Hi registered today, but I haven’t received my email confirmation. Is there a way I check again if the email I used in the registration is correct and if inocorrect how can I change it.
Have you checked your spam folder?
Yes I did nothing
hi my driver is active also the vehicle once my driver log in in uber partner apps the go online button is not blinking the vehicle is not yet configurate in their id is their a step i need to do?
Click on the “Change Vehicle” button at the upper right. Then select your vehicle
Is there a number i can call? I’m trying to settle an outstanding bill using the credit card I always use but getting “we were unable to charge Visa **** **** **** ***5.” There is enough credit to cover the outsatanding bill. Help! Can’t Uber the last few days.
Is this a Debit or Prepaid card? Kindly email Uber at or through the Rider App under History and select the trip
I just bought a VIOS 2012 for my use of Uber. Currently the name is under the previous owner. I already have the deed of sale and the OR/CR which is still under the previous owner’s name.
Should I change the car ownership to my name first before applying for TNVS? or I can apply for TNVS while in the process of changing the car’s ownership to me?
Yes. Better get Transfer of Ownership from LTO because LTFRB requires that the TNVS Applicant is the Vehicle Owner (as reflected in the LTO registration). Kindly refer here TNVS if vehicle not under your name: http://ubermanilatips.com/how-to-get-tnvs-and-ltfrb-accredited-in-uber-if-vehicle-is-not-under-your-name/
If I will get the car to register first for TNVS, will I have a problem next year when I am about to transfer it to my name?
Since I read there is a 3 year age limit for the car since purchase?
Baka po 3 years old from application, kindly refer here:
Kindly refer to UberMNLTips’ TNVS FAQ: http://ubermanilatips.com/tnvs-faq-by-ubermnltips/
So you mean to say I can still apply for TNVS for uber (in case the LTO transfer comes out late) by 2016?
You should have it changed to your name since all the requirements should be under the TNVS APPLICANT =VEHICLE OWNER.
Unless the previous owner is willing to apply for the TNVS ACCREDITATION instead of you.
Please read this:
TNVS if vehicle not under your name: http://ubermanilatips.com/how-to-get-tnvs-and-ltfrb-accredited-in-uber-if-vehicle-is-not-under-your-name/
im planning to get hyundai eon, is it true that this model will be removed sa list ng accepted cars fr uber?thanks
No advise from LTFRB nor Uber about that
I am interested to become an uber partner. When will be the next seminar and where? Thanks
Hi, As of now Uber does not have info sessions but you can still signup as a Partner.
Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
hi, i want to know if you allow the rider to have 2 destinations in 1 booking?
& do you have quotation for this? thanks.
Yes. Uber allows this. You can do it consecutively just change the destination after arriving in tge first obe. Just make sure to inform the driver nicely
Hi,
I have already sent in the documents needed for TNVS, and got a reply that my driver has to go on an on-boarding session. But he already did, last November of 2015 before the TRO. Can you tell me how to proceed now? Should I tell my driver to attend another one? Thanks very much
I fhe did, kindly email Uber at to clarify.
Hello,
Good afternoon! I am an Uber partner-operator and I just want to know if you have a written instruction on how to use the Uber application for partner-driver in tagalog version?
Thank you.
Here’s a link in Youtube: https://www.youtube.com/watch?v=XPFM0AoaV7w
Hi I would like to register but I have a debit card, not a credit card.
When I type in my card details (my card is a debit master card) on the uber app it says error…on your webpage it just does nothing…
How else can I register?
Hi I would like to register but I have a debit card, not a credit card.
When I type in my card details (my card is a debit master card) on the uber app it says error…on your webpage it just does nothing…
How else can I register?
Here’s some tips on how to use Uber using prepaid/debit card if you don’t have credit card.
http://ubermanilatips.com/how-to-register-in-uber-if-you-dont-have-a-credit-card/
I’ve been sending emails to support but no one is answering my email. Please help me settle my outstanding balance. I could not request a new trip because of this.
thanks!
Having problem requesting because of unsettled balance? Learn how to solve it here:
http://ubermanilatips.com/how-to-settle-outstanding-balance-in-uber/
Where can I complaint against an operator’s act of swidling the driver of not remitting correctly the gas expenses incurred by the driver in his trips? It gas to be stopped immediately. This is since , I feel I am the second driver to be victimized by this operator. An I feel that there would be next after me. If this operator is not blacklisted.
You can directly report your issue/concern to Uber at or via the Uber Partner App.
Hi support team ,
Please help ASAP !
I lost my wallet in the car, there are 40000 peso, various bank cards and ID.
Please help to contact the car owner! ! ! please~
Thanks so much !!!!!!
Hi, you can report for Lost and Found from your Uber Rider App. Go to History > select Trip > Need Help > Lost items in the car
I need to schedule orientation as soon as possible
Here’s the schedule of the Partner Info Sessions. Sana po makatulong.
http://ubermanilatips.com/uber-manila-info-session-schedule/
Hello UBER,
I’m a rider. I cannot use my UBER anymore because it always says,
“Your payment method is invalid. Please update your billing settings.” I get this message everytime I try to request for my UBER. I encounter this even if I select CASH for my mode of payment.
Also, I cannot delete any credit card from PAYMENT >> YOUR PAYMENT METHODS screen.
Please fix. Thanks.
Hi Carlo,
You can directly email Uber at or go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed.
Hi,
I need to know if Uber Manila has a hotline number that I can call because we’ve sent seven emails already and no one is replying. Uber is always suspending the account everytime we share the trip. We’ve already called the bank and there’s nothing wrong on our end. This happened several times already and no one bothered explaining. Please reply ASAP because obviously we can’t use the app if the account is suspended.
I need a number to call and not an email address. Thank you.
Hi Marie, You can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed. Here’s the schedule of Partner Activation Centers: http://driveonuber.com/schedules/
Good day,
Last night (September 27, 2016), I’ve tried the UberPool. It was raining hard and what do we expect, there was a heavy traffic from Shaw blvd. to SM Megamall. When I checked my bill, I didn’t expect what I saw, I was charged for 284php that my bill should only be 66php (I have a promo code 70php – 136php). I used my debit account because I don’t want to bring any cash with me. But why uber charged 284php if my bill is only 66php? IF ever, Where and when can I get my refund?
I’ve emailed them, but there still no response.
Thanks in advance.
Hi Fritz, if you had an issue with your trip (about payment, refund, lost and found, driver behavior,etc), here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
hello,
there are 6 of us going to the airport with luggage and a wheel chair; are there uber vans that are available?
thanks
Just choose Black Car. Usually, only 4 people are allowed; but you can ask nicely the driver if he’ll allow 6 passengers.
Hi,
I’ve sent a lot of messages on your Help tab but was unable to get a reply. I was charged with roughly 20,000Php on my credit card for an unknown trip in UK which I am not aware of. Kindly do something about this as this is an urgent matter!
Thank you
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
http://ubermanilatips.com/uber-manila-support-phone-number-for-riders/
I’ve done this already several times. But no answer since last night up to now. Please check it again on your end and kindly contact me on my mobile asap.
Would you accept a professional Drivers license in paper yet? Im still waiting for the card itself… Thank you
You can upload a copy of the Receipt with stamp as temporary license and a Govt ID (with BDAY)
Does Uber Philippines have a customer care hotline that we can call? Been trying to search for your number but couldn’t find any. Options of contacting your team should also consider this as it is very frustrating having to wait for replies via email or app.
Thanks!
Unfortunately, Uber doesn’t have a hotline number. For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm
I’m not a partner nor a driver. I’m just a customer availing of the pick up service. What are the necessary steps to file a complaint given this; and should I want to talk to an Uber support staff personally, does #3 still apply?
Lastly, I don’t understand why you don’t have a customer hotline. This poses a limitation to your customer service system. You should consider this in the future
Hi,
I left my iPhone a few hours ago in my last trip how do I get in touch with my uber driver.?
Thanks!
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Hi
Where can i report uber car owner who doesn’t pay/give the salary of my Brother as their UBER driver? Where can i consult this concern? is ther any customer service number for this? Or any office where my brother can personally report this?
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
can a black car fit 2 0r 3 balikbayan boxes?
Yes, Uber Black is usually are SUVs.
can i register Hyundai Eon GL 2015 Manual to uber?
Unfortunately, Hyundai Eon is NOT accepted by LTFRB. According to DOTC Department Order, accepted TNVS vehicle types are sedan, AUV and SUV. There’s NO engine displacement requirement for TNVS vehicles; however, hatchbacks are currently not accepted. You can refer to this article about http://ubermanilatips.com/facts-hatchback-vehicles-engine-displacement-requirement-tnvs/TNVS vehicle requirements for Uber Philippines.
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/list-of-accepted-cars-for-uber-manila/
If you need guidance on the requirements for signing up, here’s a step by step guide on how sign up and to be an Uber Partner. http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
how to be a partner in uber ., is it possible if the owner of the vehicle is foreigner? what are the requirements needed and what will be the possible fee for the application
Kindly refer to UberMNLTips’ TNVS FAQ: http://ubermanilatips.com/tnvs-faq-by-ubermnltips/
Hi, I’ve book a trip from Cubao to 8th avenue caloocan then when we’re in front of SM North Edsa the driver suddenly click the cancel trip. I even don’t know what happened. Later on, i noticed that i’ve charged php 100.. Well, its obvious that the cancel trip charged on me. That’s not my fault anyway. What should I do.? There is notification in my account that I have PHP 100 credit.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
hi team, need help. my june 23 trip is not showing on my previous trips, i paid cash with an amount of 792 pesos. i didnt get any email for my receipt and just found out that my trip was cancelled by the driver.
for your assistance please.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
Hi! I have a pending payment showing up on my Uber App which I had already paid cash on my second trip. I can’t use my Uber now since it’s still showing up on my app. Can you remove it now?
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
Nagrequest ako ng uber just awhile ago pero wala akong narecieve na drivers info all i got was a message from the driver na he is already waiting but when i checked wala namang car sa harap ng gate namin. I tried to check again sa profile ko kung namiss ko lang ang transaction info pero wala talaga. Then another message came that the cancelled the transactiin. So nagrequest ako ng panibagong can na naging successful naman kaya lang uber message me again may credit akong 100 pesos dahil dun sa failed transaction ko. Bakit ako sisingilin ng 100 eh wala nga akong narecieve na transaction information in the firts place? Mother ko ang nakasakay dun sa nirent kong car and she only have the exact amount with her baka singilin sya eh wala syang ibabayad. Please kindly act on this. Wala akong dapat bayaran na 100 pesos as far as i am concerned.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/