Have you heard of Uber’s new FIVE STAR INITIATIVE?
Uber has just started an initiative to have uphold excellent service standards from Uber drivers.
The mechanics are each driver should have an average rating 4.3 above after they’ve completed 50 trips. If the driver rating falls below 4.3 after 50 trips or more, Uber will temporarily deactivate your driver account. The driver will be required to attend a re-training session to activate their accounts again.
What do you think about this? Share with us your insight in the comments below.
Here’s an excerpt from Uber’s Email:
In order to maintain the highest standards and help partners understand how to provide the best service, we are launching the Five Star Initiative. Starting next week, we will invite selected drivers to attend a mandatory re-training session at the Uber office if their driver rating falls below 4.3 stars after they’ve completed 50 trips – during that time, these drivers will be temporarily deactivated until they attend the re-training session.
Why are we doing this?
- We understand that drivers try hard and want to deliver the best service – but sometimes need help in order to understand HOW to provide the best service
- Most drivers have no idea what riders think (or how they rate them) so we want to provide some insight on your performance
- Every driver wants to have an opportunity to improve their performance before it’s too late…
- By identifying issues early, we can help drivers understand how to improve and provide drivers with the tools to succeed