Hello Uber Riders!
Recently, we’ve been receiving a lot of comments, emails and messages from Uber riders who have their concerns and issue with Uber ride. So here’s a tutorial on how to report an issue with your Uber ride to Uber support.
How do I report an Issue with my Uber ride?
Option 1: Uber Help Center
Uber recently launched their Help Center where riders can report incidents or issues about payments, driver behavior, lost items, unsubscribe to notifications, you want to change the rating you gave to the driver, etc. Here’s how to access the Uber Help Center:
Step 1: Go to https://help.uber.com/riders
Step 2: Sign-in using your Rider account and Select City as “Manila”
Step 3: Select the trip and the issue and provide necessary details
Option 2: Report directly from the Uber Rider App
We recommend you report issues via the Uber Rider App because it’s easier and you’re sure that your concern is sent to Uber support.
Here’s how, you can also refer to the screenshots that follow:
STEP 1: Login to your Uber Rider Account on your mobile
STEP 2: Go to Settings
STEP 3: Go to “TRIPS” then select from “Past Trips”
STEP 4: Select the trip you had an issue with
STEP 5: Click “NEED HELP?”
STEP 6: Select the Issue you had
NOTE: If you can’t find the exact issue you had, select the closest category from your actual concern.
Option 3: Email Uber Support
IMPORTANT NOTE:
As of Nov. 1, 2016, Uber Philippines has stopped accepting email at support@uber.com. You can only resolve concerns and issues through the Uber Rider App or the Uber Help Center.
This is the response you’ll receive when you email Uber at support@uber.com:
This one is pretty straightforward. Just shoot out an email to support@uber.com about your concern/issue.
NOTE: Make sure you email from your Uber registered email address to avoid confusion.
Here’s a sample email you can use (copy paste is OK 🙂
Send from: your Uber registered email address
Send to: support@uber.com
Subject: Issue with my latest trip
Hi,
I had an issue with my latest Uber ride.
STATE YOUR CONCERN (ex. cancelled trip, late end of trip, started the trip too early, took a wrong route, paid cash for toll, etc)
Here are the trip details of that specific ride:
Driver and vehicle details: (if you remember)
Pick-up Location:
Estimated Pick-up time:
Destination:
Estimated End of trip:
Looking forward to your prompt action.
Best,Your Name
Hope this article helped. Let us know in the comments sections if you have any questions or suggestions. You can also reach us at info@ubermanilatips.com. We would love to hear from you!
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Happy Riding and Safe Driving! #UberMNLTips
Good day we want to put our auv to uber hop how can we apply it. Thank you
HI! can you help me, i had my last trip should be cost P51.00 pesos only from BF homes paranaque to Perpetual Laspinas. and when i arrived in my destination its already cost 251.00 and its only 2 kilometers away from pickup location. the driver said, i have cancelled trips which has booking fee .however i advice to cancelled all this trips bec. they will give their ID pa sa looban ng BF homes. which will take long pa. so i suggest the driver and called them to can cancel my trip. so lumabas nlng ako sa bf homes, pra hindi na sila mgiwan ng ID.
the last driver suggest to email you about my concern and its possible to retrieved my 200 pesos. since this trip was already cancelled. please give me feedback on this. the trip should be 51. 00 only.
Am also requesting for a refund, I booked for an uberpool but the driver stopped midtrip due to car problem and I was charged FULL amount. How inconvenient right? and now I’m trying to reach these people pero it seems na they do not take actions sa mga gantong cases.
Just report it through the app (history> Need Help> Select issue). They answer faster through the app. Refer to the article for a step-by-step guide how to report through the app.
I wrote to your team via email, facebook, messenger and heard nothing. Am writing today not to report agaaaaain, gusto ko lang sabihin how POOR ang service nyo. #Uberfool
Sorry to hear that. Let’s hope they improve their customer service.
Report ko lang driver ninyo na si Edward YU7981 TOYOTA INNOVA na nakasagasa ng aso (shitzu) at tinakbuhan.
You can directly report your issue/concern to Uber at
Hi,
I had an issue with my October 31 Uber ride.
It should be a free ride but still the driver didn’t notify me instead took my cash payment and left. I was just notified that it was free when my uber receipt was sent to me via email. I hope this can be actioned i’ve tried to get in touch with you several times but no response.
Here are the trip details of that specific ride:
Driver and vehicle details: Paterno – Toyota Innova – Color Red
Pick-up Location: Las Villas Del Cielo Subdivision
Estimated Pick-up time: 11:17AM
Destination: The Hair Studio Manila
Estimated End of trip: 11:24AM
Looking forward to your prompt action.
Best,
Your Name
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
http://ubermanilatips.com/uber-manila-support-phone-number-for-riders/
Hi Dimples, If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
http://ubermanilatips.com/uber-manila-support-phone-number-for-riders/
Fuck uber ! Uber can sick my dick make me waited at airport for an hour driver no show and still being charge . I’m fucking piss late to father’s day dinner with family . Uber fuck you
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/