Hello Uber Riders!

Recently, we’ve been receiving a lot of comments, emails and messages from Uber riders who have their concerns and issue with Uber ride. So here’s a tutorial on how to report an issue with your Uber ride to Uber support.

How do I report an Issue with my Uber ride?

Option 1: Uber Help Center

Uber recently launched their Help Center where riders can report incidents or issues about payments, driver behavior, lost items, unsubscribe to notifications, you want to change the rating you gave to the driver, etc. Here’s how to access the Uber Help Center:

Step 1:  Go to https://help.uber.com/riders

Step 2: Sign-in using your Rider account and Select City as “Manila”

Step 3: Select the trip and the issue and provide necessary details

Uber Help Center Rider

Option 2: Report directly from the Uber Rider App

We recommend you report issues via the Uber Rider App because it’s easier and you’re sure that your concern is sent to Uber support.

Here’s how, you can also refer to the screenshots that follow:

STEP 1: Login to your Uber Rider Account on your mobile

STEP 2: Go to Settings

STEP 3: Go to “TRIPS” then select from “Past Trips”

STEP 4: Select the trip you had an issue with

STEP 5: Click “NEED HELP?”

STEP 6: Select the Issue you had

NOTE: If you can’t find the exact issue you had, select the closest category from your actual concern.

Option 3: Email Uber Support


As of Nov. 1, 2016, Uber Philippines has stopped accepting email at support@uber.com. You can only resolve concerns and issues through the Uber Rider App or the Uber Help Center.

This is the response you’ll receive when you email Uber at support@uber.com:


This one is pretty straightforward. Just shoot out an email to support@uber.com about your concern/issue.

NOTE: Make sure you email from your Uber registered email address to avoid confusion.

Here’s a sample email you can use (copy paste is OK 🙂

Send from: your Uber registered email address

Send to: support@uber.com

Subject: Issue with my latest trip


I had an issue with my latest Uber ride.

STATE YOUR CONCERN (ex. cancelled trip, late end of trip, started the trip too early, took a wrong route, paid cash for toll, etc)

Here are the trip details of that specific ride:

Driver and vehicle details: (if you remember)

Pick-up Location:

Estimated Pick-up time:


Estimated End of trip:

Looking forward to your prompt action.

Your Name

Hope this article helped. Let us know in the comments sections if you have any questions or suggestions. You can also reach us at info@ubermanilatips.com. We would love to hear from you!

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Happy Riding and Safe Driving! #UberMNLTips

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