Last June 2016, LTFRB issued a statement reminding transport network vehicle services (TNVS) that they should also give the 20% government-mandated discount for students, senior citizens, and persons with disability (PWDs). This is not limited to Uber, even Grab and U-Hop are included. LTFRB reminded that TNVS operators who refuse to give the discount will be apprehended and may face fines or suspension.
Since then, we’ve been getting a lot of emails and inquiries as to how Uber riders can avail of their 20% student/senior citizen/PWD discount.
How to avail your student discount, senior citizen discount or PWD discount in your Uber fares:
After taking the trip, Go to Uber Rider App Menu > Trips > Past > Select Trip > Select “Need Help” > Select “I had an issue with my fare” > PWD/Student Senior Citizen Discount
Attach a photograph of your VALID student ID, PWD card or Senior Citizen card
Wait for the Fare Adjustment to be credited back to your account (as Uber credits).
Whenever you take a trip and want to avail of your 20% PWD/student/senior citizen discount, you need to request for a fare adjustment on that specific trip via this in-app form.
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