We’re received several queries asking for the phone number or contact number of Uber support.
We’ve listed some ways to contact Uber Manila Support through the channels below. For your information, Uber Manila does not handle call inquiries or transactions via phone.
Uber Partner or Driver Support:
If you are an Uber driver or partner, you can address your queries to Uber via the following channels:
Email Support: partnersmanila@uber.com
Driver Support Website: http://driveonuber.com/
Office Address: 11th Floor, SM Aura Tower, 26th Street Corner McKinley Parkway, Bonifacio Global City
Information Sessions (this is an orientation for new partners): Mon, Wed and Fri, 12PM-1PM at their office
Driver Onboarding: Mondays to Fridays, 10:00AM (except non-working holidays)
Driver related concerns: Mon-Fri, 1PM-3PM at their office
Device Releasing: Mon-Fri, 3PM-4PM at their office
If you have issues with your trips, you can also submit your concern via the Uber Partner App directly (see screenshots below). You can expect a response for the concern through email. We’ve heard concerns submitted through this channel is answered more promptly than via email.
From the Home screen of the Uber Partner App, go to Menu and click on “HELP”
From the HELP homescreen, you can also choose from other “GENERAL ISSUES AND QUESTIONS”
If you select a trip, a list of concerns will appear. Choose the problem or concern uou have a just folllow the propmt to submit your ticket.
From the HELP homescreen, you can also choose from other “GENERAL ISSUES AND QUESTIONS”
Under “GENERAL ISSUES AND QUESTIONS” you can report problems about payments, device or your account.
Payment Issues Options
Device Issues options
Account options
Want to be an Uber Partner?
I need help in deleting my account with Uber specifically my payment/ credit card info. I would appreciate if I could get some assistance on this very important issue.
Thank you
You can refer to this post on how to edit your payment modes.
Hi, What if my phone was stolen? How can I unlink my account information on that phone?
You can change your password from the web dashboard. Just log in from http://www.uber.com
Sir/mam. Just wnna ask. Meron akong 2016 susuki hatchback. May assurance ba ako kapag isinali ko na. na hindi ito aalisin ng UBER because of the size. Please paki contact ako nman po ako.. 09165103724
Hi Gian,
Once your car is registered before they implement that compact cars is not already accepted, hindi na po sya aalisin ni Uber. Wala naman pong official news from Uber na ipagbawal na po nila ang mga maliliit na sasakyan.
Hello,
Please i made the request of change Partner on last week Friday 4th and i receive no message. I refilled the form again on Monday 6th, but still i receive no message or email. Please, can you check my account and rest it for me?
I have a new partner who ready to give his vehicle to me on uber.
My number is +233208476169
Hi Stephen, you can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed. Here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
hi im. 1st time to use this app i want to know if the black car is the premium cars? i need at least a 7 or6 seater for my foreign visitors to dine in manila pls advise thank you
Black Cars are SUVs and max passengers are 4. maybe you can request separate rides or use 2 Apps
Ask ko lang po pwede po bang gawin uber ung suziki celerio or ciaz manual?
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/become-uber-partner-uber-driver/list-of-accepted-cars-for-uber-manila/
Where can i find the uber office in manila??
Kindly refer to this link: http://driveonuber.com/schedules/
If you want some info about how to join uber. Here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Hi admin,
I am planning to buy a toyota wigo this november. Is it possible to register it in uber? Balita ko kasi mawawala na daw yung 3 cylinder cars or small cars
As of now, Uber and LTFRB accepts compact cars and hatchbacks. This rumor has been around for more than 1 year now. But until now, there’s no official news from Uber or LTFRB that they will stop accepting compact cars or hatchbacks or will have min. engine displacement.
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/become-uber-partner-uber-driver/list-of-accepted-cars-for-uber-manila/
How do I delete my account with Uber?
You can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally deleted by an Uber support staff. Operating time is 9am-5pm
I want to change my account from Share-your-Drive to providing a vehicle only and I’m looking for a driver. I was told that I need to go to Greenfields District in Mandaluyong Office to personally change my account. I also want to know of any contact number so that I can call their office before I go there because I want to know the necessary documents to bring to change my approved account last year of November.
Hi i dont know how to contact yku in emergency cases. My daughter is riding an uber for more than an hour now. From taguig to cubao up until now wala pa. Di n nmin makontak! How the hell can we track trips like these!
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
Admin nakapag register na ako. Na upload ko natin yun OR at CR ko. Saka driver licens nang driver. Ano pra kasunod? Saka kung mag session ako. San ako magpa reserve nang meeting? Thanks
Here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
I left my phone and cable in the uber, how can I get it back pls? Do you have a lost and found or office I can go to? Pls help me out.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
Good day i have applied for operator driver 2days ago but until now my app still says waiting for approval.i have already submitted complete documents…pls help…thanks
After successful and complete upload of your requirements in your Partner Dashboard, Uber will notify you via email/SMS that your account is activated within 2 days, once your account is activated, you can go online and accept trips in the Uber system. Uber will advise you once your PA is available.
Hi Admin, follow ko lang po yung application ko as partner, 3 weeks na po kelan po kaya possible maging active application ko.
tnx
You can track your TNVS Application here: http://driveonuber.com/tnvs-application-status-tracker/
Or you can follow up with them at
Hi, Cielo. I’m very curious if your urgent request for help was addressed by Uber promptly. How long did it take them to solve your concern?
I have the same urgent concern. That is the reason why I want to know about Uber’s credibility and reputation as a company.
Tanung ko lang naka dalawang cut off na ako hanggang ngayun wala paring pumasok sa account ko. Bakit?
Hi, check your banking details. Then, email
Or go to Uber’s office at The Square, Greenfields
Hi!good evening..i had several trips last week..initially i have problem with the 1st account i gave (unionbank but not eon).
I gave/entered another account (eastwest)last 2 weeks..tried to withdraw but there is none on my acc..
I hope you can help me so i start driving with uber!
Thank you.
You can directly email Uber at or go to Uber’s Office in The Square, Greenfields, Mandaluyong to fix your banking details and follow up your payout personally.
I would like to complain about a uber driver named joelo nakpil with plate no. Myx4243 hyndai accent. He has been picking up passengers privately around bgc and moa area without uber aps registration. Hence he is receiving cash payments without knowledge of the owner or uber. I verified the car no. & was able to talk directly with the owner of the car, alex glorioso. The driver joelo was terminated because of bad records and unregistered activity unknown at the loss both to uber and car owner financially. Please act on this since the named driver is applying as driver for another car and this will be disadvantageous to both car owners and passengers. Thank you.
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
sumakay Po ako ng uber Erwin Immanuel ang Name ng Driver ang payment ng bayaran 265 pero dapat ang ko lng 165 lang Suzuki
Hi Gereca, if you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
We ride uber mandaluyong to bonifacio one tower normally we pay 220 some are 215, we book earlier and the total is 215 when we arrived to our destination the total amount is 392, this is the first time ever we had experience this high rate i cant imagine that we my family and other employee that we have with our company are using uber philippines and this is outrageous im totally shock with the amount its not wise to rent with uber i will ask all my employee and family to delete uber with our phones your not helping passenger to save money at all i will also scatter this to social media
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
I am a customer and no email was sent to me yesterday for my trip, i need that email because for reimbursement. I can not contact the your hotline no.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
I was unable to sign in and go online since yesterday.
Please help, asap!
Are you a Partner or a Rider? What error shows up?
On the recent days after my 3 trips i was unable to view my earnings upon clicking tab button prompted on the screen. “Hmmm… Looks like we’re having trouble reaching the Uber server.” and then on the next day i was unable to login on my account and it prompts again upon login “Your account needs attention” something in your account need to be corrected or updated in order for you to go online. Contact support for further assistance. please badly needed ur help on this UBER team.. thank you
Kindly check your internet connection, or go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed.
Hi, Good day!
Per your info session discussion regarding the legalization of UBER here in the Philippines, only the DOTC(for DO) and DTI(for business name) were mentioned and not the LTFRB. Just read the news in GMA networks about the uber to get LTFRB franchise, if this is true, it should’ve been included in the info session. Please confirm this, and please advise if you have any idea on how much will be the franchise, like a rough estimate/approximation. Please check this link for the news: http://www.gmanetwork.com/news/story/411936/money/business/uber-cars-similar-rides-to-get-ltfrb-franchises-as-transport-network-vehicles
Please also advise, since the franchising thing is not yet approved, after the signing up in your website and after being accredited by the DTI for the business name, we can operate right? or we will wait for the franchise to be approved by LTFRB for the new partners.
Please kindly reply to my email provided so I can read it asap.
Thank you,
Joey
HI Joey,
Refer to this article about Uber’s Compliance Process for the LTFRB Accreditation:
http://ubermanilatips.com/uber-manila-compliance-process-for-ltfrb-accreditation/
You might also want to do more readings about LTFRB Ridesharing Regulation, CPC requirements at downloadable forms. Sana po makatulong.
http://ubermanilatips.com/ltfrb-regulation-requirements-for-uber-tvns-cpc/
hello sir/mam why my uber account has deactivated?how can i activate again my uber account?
Hi,
email Uber at
Hi,
We already have submitted the requirements however, the reply was that you don’t accept if the OR/CR is just a copy. We don’t have the original copy since the car is on loan. I think all cars under loan only get a copy of the OR/CR since the original is being given if one has fully paid the said auto loan. I know for a fact that there are Uber cars out there that are also still on a loan and some are really getting auto loans for cars just to start their business with Uber. How come they have passed the docs requirements? Please enlighten me on this. Thank you.
Hi Karina. Try your Original Sales Invoice.
dear uber,
is it possible to request your good office to cancel the application of narcisso salonga jr as my driver?
thank u and more power.
Hi Brenda
You can email Your request to Uber at
Is a Certificate of Public Convenience (CPC) otherwise known as a franchise, required to be secured from the LTFRB before an Uber Partner/Operator’s car can take passengers?
Not yet. You have to be registered as partner first before going thru the LTFRB Accreditation via the Uber Compliance Program.
Refer to this post re LTFRB Accreditation via the Uber Compliance Process
http://ubermanilatips.com/uber-manila-compliance-process-for/-ltfrb-accreditation/
I had a problem with my fare… the mobile data of the driver is weak/ not working and I was charge on a higher cost. what is your customer service no.? or who can i take to regarding my concern?
You can go to your Trip history in your rider App and report there.
How do I contact by phone uber
Uber has no contact number. You can email them at
Hello I sent a resume in to apply for an Uber Customer Support representative. When will there be interviews? Thank you
Hi Kindly email Uber directly. This is a 3rd party blog. 🙂
how can i get a contact number of uber manila so i do make inqure for the service now
Contact them through email at
Admin,
Just few questions on starting as ubee partner.
We have a car owned by my father, im his son and i am the one who will drive. So what are the steps or guide should i follow?
Do we both need to register as operator and driver?
Or is it possible that we just need to register only the driver? I really need some answers and more guides.
Im a bit confused on the tips that ive read on ubermanilatips..
Please reply directly to my email ..
Please Need some answers asap.
Thank you very much
Kindly refer to http://www.driveonuber.com/tnvsinfo
You can register as driver but the vehicle owner has to accomplish the requirements for TNVS
sir,,hello there!! can i get the uber office contact# ?? so that i can call and ask some question..pls.reply me asap ty..god bless
Uber has no contact number. You can reach them by emailing
I did file a complaint using the app but I did not receive a response! Also, I submitted my complaint in Uber website but all emails I receive are sustem generated emails or templated emails with names. The content of the email was not to resolve my issue rather to tell me that they need to verify my account, which after I replied, their response was that they cannot find the trip I am referencing. I replied again and include but the response was that it is an address thay does not accept incoming emails. Please please lead me to the right customer support contact details. I need human interaction. It is not really helpful and inefficient.
You can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
2 Questions
1. How long does it currently take for a TNVS application to be approved by LTFRB once it has been submitted? Approved meaning, we have received our Provisional Authority.
2. Downloaded your app on my iPhone. Unable to receive a verification code through text. Tried multiply times.
As per Uber 2-3weeks.
Which app? Uber Partner app or Uber rider?
If rider, try to update your country code
Hi I would like to report the incident happened to my wife this evening. She is an Uber customer for everyday going to work and home. Story goes she made a request last night and the driver did not show up for almost 15 minutes it shows in the app that it will only take 5 minutes for the driver to get in our location. she called the number of the driver and unfortunately the driver keeps on releasing and dropping her call. she texted the driver’s mobile number that she will be cancelling the request; so my wife got another request from a very kind Uber driver. when my wife was already in her office the 1st driver that she cancelled the request keeps on texting and harassing her via sms and threatening her. I told my wife not delete the sms message of the driver. Before our decision is just to report the bad service of the driver to your good office, now we are also going to report this incident to the police as grave threat. please do reply and assist us regarding this issue that it should be stop as early as possible. not permitting this kind of person to ruin your business. Thank you and will be waiting for your reply and we will be giving the mobile number of the Uber driver to you as soon as we got your reply on this matter.
Hi EJ, kindly report your incident at
is there any possible way to reactivate my account in uber since they told me that i could not drive anymore because they said that my account is already blocked without a prior noticed.
Oh..as much as we want to help. We are not in position. Kindly ask Uber about it at
Hope you can clear it out.
Hi, admin. What should we do if we cannot find the rider? The rider does not contact me and since I do not have his Cell no., I was just goind round and round the area for 30min already. I just canceled the request because of that. Will my rating be affected? Thanks
You can see the rider’s contact number in the Driver App. After 10mins and rider didn’t show up, you can cancel the ride.
Hello Uber,
How long should it take for your customer support to reply? My acct has been disabled for 1 week now because of invalid cc details. But the payment for my first ride posted in my cc statement. Ive already sent several email messages to your support team to no avail. What entails a reply from your team?
Hi Donne, Uber usually replies. Try to ask for help also from the RIDERAPP directly, sometimes they reply faster
Hi,
I requested for official receipts for certain Uber trips I had more than 10 days ago. I have been looking for a phone number to call and follow up.
You can do so from the Rider app. Go to your History then select the trip then select the concern. Or email Uber directly at
Hi Admin,
Im about to get my unit, how true that you will no longer accept partners/drivers by Dec 2015?
We don’t have info like that
please help me – i used uber oct 2 – unfortunately, going to mypickup location my assigned driver was repremand by an enforcer, i have no choice but to cancel my trip – then there uber ischarging mw 100 pesos for this but my card was already unrecognized by uber. im usinga metro bank debit and i am really
sure that it has available fund. pls help me on how to use it again
Kindly email Uber support at
just asking lang, planning to buy a new car and under the name of my wife pero ako po yong magdrive ng car, asking lang if what account sya magregister, sa partner-operator ba sya then ako sa partner-driver? paano po kung uber-partner sya nakapag sign up. thank you
just asking lang, planning to buy a new car and under the name of my wife pero ako po yong magdrive ng car, asking lang if what account sya magregister, sa partner-operator ba sya then ako sa partner-driver? paano po kung uber-partner sya nakapag sign up. thank you
NVS if vehicle not under your name: http://ubermanilatips.com/how-to-get-tnvs-and-ltfrb-accredited-in-uber-if-vehicle-is-not-under-your-name/
NVS if vehicle not under your name: http://ubermanilatips.com/how-to-get-tnvs-and-ltfrb-accredited-in-uber-if-vehicle-is-not-under-your-name/
I’ve heard that you’re going to pull out Mirage cars. How true is this?
No official news yet.
Kapag may form 2316 ng bir n ba ako kailangan ko pa kumuha ng ng certificate of registration 2303 ng bir?
Here’s UberMNLTips Guide to TNVS and LTFRB Accreditation: http://ubermanilatips.com/ubermnltips-guide-to-tnvs-and-ltfrb-accreditation/
Pwede na ba kami bumiyahe habang inaantay lumabas ang P.A. namin?nakapagsubmit n kami ng requirements wala pang result..
Kindly refer to UberMNLTips’ TNVS FAQs:http://ubermanilatips.com/tnvs-faq-by-ubermnltips/
Hi, I’m trying to submit my PA requirements and one of the docs needed was the SPA between the vehicle owner/operator and the Uber partner, however, I couldn’t find the the said SPA form in your “Kit” nor is there a sample of it in the “guide”. I named my wife as the vehicle owner and I am already a registered Uber Partner, do I still have to submit this and if so, can I just have my attorney draw up the necessary SPA with my wife authorizing me as her Uber driver?
Your prompt response would be very much appreciated.
Thanks,
Bernard Gregorio
It’s in the Kit
Hi Admin,
Are you referring to the SPA for TNVS (Third Party Vehicle Owner) document?
Thanks in advance for your response.
Bernie Gregorio
Hi! I just want to ask why is my uber app not working, everytime im requesting a ride the sceen is showing that i have an outstanding balance of php 0.00 ?
If that’s the case, you can email Uber Support at
Bakit yung driver ko kapag naglologin sa uber partner app account not activated ang sinasabi pero active sia sa dsshboard ko?please tell us what to do.
Kindly follow up with Uber at
I want to ask some question about this matter.
I have a friend that have a car, hyundai eon model 2015.
We have a verbal agreement that i will pay the monthly obligation her car.
And i will be the one who will manage it in what ever purposes.
The docs of the said car was on her name.
My questions are:
Is it posible to make a business as uber parter in your company?
What docs shall i bring to prove that the said car is in my possession and im the one who pay the mo. ammort.
TNVS if vehicle not under your name: http://ubermanilatips.com/how-to-get-tnvs-and-ltfrb-accredited-in-uber-if-vehicle-is-not-under-your-name/
Ed (Uber)
Oct 29, 12:26
Hi April,
Thanks for writing in.
Happy to inform that you can get always self help info to Uber link at http://www.driveonuber.com.
Regarding you concern of the status of the missing payment dated Sept. 28 pay out has already generated and will be reflected in your in progress upcoming payment statement on Nov. 2. Please let us know once this payment posted in your account.
See this link on the info:
Hope this info helps. If you have any other questions, our email services is open 24/7 for email support to address our partners concerns.
Best,
Ed
help.uber.com
Payment has not reflected yet as of this time. When can I get any commitment that the payment due me will show up on my account. This is frustrating
Hi, kindly email Uber at
We hope you get your payment soon.
Sir/Madam;
Can you send my Verification Number to my Number 09051307112.
Thank you and God Bless.
hi admin, just want to ask lang if pwede na magregister ng partner account even wala pa yung car? also, may naka schedule ba kayong date or mag stop kayo ng pag accept ng mga gustong mag member?
Pwede naman gumawa ng account.
Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Gud am.. Im asking something.. What does steps should i do to entry our car as a uber..
Send me the ff. steps and procedures tnxx
Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
I need help regarding my proof of TIN registration. As an ofw I could not get of the following: 1700, 1701, 2306 & 2307 because I am exempted. I can only provide a certificate of non-filling of ITR. I’ve been trying to get a feedback for 5 days now and haven’t recieved any. There is no hotline number that I can call only through emails. Please I need a feedback asap. I am leaving on the 12th of nov.
If there’s no ITR, COR from BIR will do.
Here’s UberMNLTips Guide to TNVS and LTFRB Accreditation: http://ubermanilatips.com/ubermnltips-guide-to-tnvs-and-ltfrb-accreditation/
Can a representative apply for 2303 on my behalf?
I want to apply for Uber Operator/Partner, can you send me the link or instruction on how can I apply for. Much appreciated if you can send it to me through my e-mail. Also can you send me the requirements, thanks
Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Hi Admin, we’ve already submitted our initial set of requirements for acquiring a “PA” and we got a message via SMS sometime November 7, that Uber is already in the process of getting a PAMI insurance for us and that our application is being forwarded to the LTFRB (according to the Uber application tracker). I just want to know how long it takes before we get another confirmation regarding the status of our application? Looking forward to your reply, thanks in advance.
You can track your TNVS Application here: http://driveonuber.com/tnvs-application-status-tracker/
Hi admin, san ko pwede ifollow up ung application ko as aprtner, nasubmit ko na online yung mga requirement like tnvs, ilang weeks bago ito maaproved..
tnx
You can track your TNVS Application here: http://driveonuber.com/tnvs-application-status-tracker/
I as charged for cancelled transaction. The 1st this happened was when I was new to über app. I had challenges getting pick up & destination right so I had to cancel & it charged. The second was when I took the driver very long time to pick up location when I had to rush to my destination so I cancelled since it frustrated me to wait unnecessarily when there wasn’t any traffic.
Do u have any reference for cancellation policy? It isn’t consumer friendly. I’m not pleased to pay for services not rendered.
Kindly refer here
http://ubermanilatips.com/uber-cancellation-policy/
I’ve been trying to decipher why my credit card payment is not accepted after trying countless times to pay the balance so I can avail of uber service.
No uber hotline number is very problematic.
I’m trying to find the Uber Partner app (UPA) for iOS but there’s none listed on the App Store (just the passenger app is available which runs without a problem). When I searched Google for the UPA, the Uber site that I found directed me to a link which allowed the partner app to be installed on my iPhone 6 plus but when I open the app, I get the following message:
“Untrusted Enterprise Developer
‘iPhone Distribution: Uber Technologies, Inc.’ has not been trusted on this iphone, Until this developer has been trusted, their enterprise apps will not be available for use.”
So, does this mean that I can’t use my iPhone as an Uber Partner?
Your help on this matter will be greatly appreciated, thanks in advance.
For new application as a partner-operator pwede pa rin ba yung sa uber black i apply yung 2015 montero sports?
Yes. Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
gudam!uber driver po ako. tanong ko lng po kung pano ko po malilipat ung dati sa kong opertor sa bagong operator.tsaka po ung acct.name & password.ayaw po kcng ibigay nung dati kong operator yung ginamit kong acct.sa kanya.
Please refer here: http://ubermanilatips.com/partner-tip-how-to-transfer-a-driver-from-one-partner-account-to-another/
How can i follow up my online application? May i ask contact number? I already sent an online application.
You can track your TNVS Application here: http://driveonuber.com/tnvs-application-status-tracker/
Or you can follow up with them at
i had an vehicular accident with passenger, how can i upload the pictures of my vehicle damage, because UBER international called me to upload it but i dont know how or where. what site can i upload it or do you have any yahoo mail.
You can email Uber at or through the history in your Uber Driver App.
Hello Uber!
I’ve already attend in Orientation for Drivers, nakapag submit na po ako ng NBI and License. sabi po ay hanggang Wednesday ko hintayin ang Confirmation sa Activation ng account ko. until now po ay di pa po naaactivate ang account ko. nag Email na din po ako regarding sa to this matter.
Hi Earl, make sure you’ve submitted your TNVS requirements.
When I was about to book an Uber, I got this:
“Something went wrong while we were processing your payment method ending in ____. Before you can ride again, you must settle the balance from your last trip”
– PHP____.00
How is this possible? I did not consume that amount in my previous Uber ride, which was also already recorded in my record of rides.
Thanks
Here’s how to settle outstanding balance in Uber:
http://ubermanilatips.com/how-to-settle-outstanding-balance-in-uber/
Hi Sir, my phone got stolen last night. My uber account is active on that device. How can I cancel my account to avoid unwanted charges? Looking forward for your immediate response. Thank you.
Kindly email Uber at
May i ask if where are the locations to register the driver actual
Here’s how to add a driver in your partner account: http://ubermanilatips.com/how-to-add-driver/
In case you need, Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Hello! I am planning to join uber and on the process of getting a brand new car. I would like to know if it is a 100% approval once i completed my requirements or would there be any possible reason for denied partnership application as an operator and driver. I also would like to ask if uber is conducting a seminar for guys like me who are very much interested in joining but still on the process of getting a car.
Thank you in advance for answering my inquiry and more power to uber
With Uber, mostly yes, with LTFRB, if you passed the right documents, there shouldn’t be a problem.
Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
You can also find a video here of the INfo Session: http://ubermanilatips.com/uber-manila-info-session-schedule/
Pls give me your contact no. I wamt to talk any of your representative for our further question. Thanks
Uber I Want to visit to your Good office personally your last Saturday evening around 11pm plate number YQ4844 name is Edwin if im not mistaken HIS name i wan to meet him personally at your office. I’m searching of your office address or telephone number.
Please give me the Telephone number or mobile number and complete address a want to talk personally regarding your rider.
Im just curious what happened sir. I want to complain a driver too, he delayed my end trip request for 20mins and that ofc overcharged me, I even have a screenshot of it where he ended the trip, really unfair, sadly I was too late to check it, first time that this happened to me!
You can email Uber Support at or report via the app Go to History> select trip > need help > issue with fare.
Why cant I see that option? I’m using it on a Windos 8.1 OS phone. >.< I want to complain a driver who delayed my end trip request for 20mins and that overcharged me. Really unfair, I already sent a tweet to @uber_support
You can email Uber Support at or report via the app Go to History> select trip > need help > issue with fare.
why every time i check my history,the fee always shows 0 fee,but actually i already paid through my credit card,please email me and help to solve the problem asap.
That may mean you have free rides or Uber credits.
Hello admin, I need help in my onboarding status.
Yesterday my account has been activated. I wasnt able to drive yet since coding. But today, when I checked, I got deactivated and back to onboarding status.
Has this happened before? What should I do?
Thanks
Hi Ed, have you passed your TNVS requirements?
Hi Admin, We joined the Uber Caravan Last Feb. 20 in Centris walk. I was able to submit all requirements including the TNVS with Notary. I was waiting for more than 3 weeks now for the status, then I got an SMS saying that my driver hasn’t submitted the TNVS with Notarized SPA. I was told by one of your ushers that my driver doesn’t need to submit one since I was there and I submitted the TNVS form myself. Hope you can assist me with what I really need to do to get this fixed and starting.
Kindly email Uber at to clarify.
my driver has a hit on his NBI clearance but will be released after a week would it be possible to use the Claim stub first and then follow the NBI document after?
No, you need the NBI Clearance itself. You can upload it in your Partner Dashboard once your driver have it.
i was overcharged. i went off at rizal avenue but the driver finished the trip at maria clara. in the reciept, there was overcharging in time as my trip only took 30 mins or less but was clocked at almost an hour plus the excess distance. what can i do?
Hi,
If you had an issue with your trip, here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
If the trip doesn’t show up in the history yet, wait a few hours for the system to update. Alternatively, you can email Uber support directly at
Hi, is there a limit to the number of users allowed per account?
What do you mean? as a rider?
Hi, seems like you don’t have a customer service contact number that we can call. I cannot access my account after changing my Password. I already emailed regarding my concern but there was no response. Thanks.
hi admin i cant go online because when i click the select a vehicle,error you dont have any vehicle configured appear.I already updated my vehicle info,what should i do.Thanks
Have you submitted your TNVS requirements?
My account is already activate thanks
How to cancel or remove my credit card account in uber because my phone was stolen
You can email Uber at
I sign up as Partner-operator. But then during registration where docs are need to be uploaded I have to upload the drivers licence and NBI before the ‘continue’ button lights up. Then when I have to add a driver, I cannot add my husband as driver telling he was already registered. My husband attended the onboarding last week and was signed up as driver. How can I add him as my driver?
Simply request that his driver account be transferred to you. Here’s a tutorial: http://ubermanilatips.com/partner-tip-how-to-transfer-a-driver-from-one-partner-account-to-another/
Greetings! We are looking for an Operator around AFPOVAI Taguig and has complete requirements and is ready to start asap. Thank you!
You might be interested in UberMATCH. Uber will launch this on Saturday in SM Novaliches Here’s the article for reference: http://ubermanilatips.com/the-uber-roadshow
Im trying to email uber but no response regarding driver transfer account
You can also try and go to SMX Aura
Hi is possible to track all the transaction i make? Because in my billing from my credit card i have used a ride wich is impossible bescause i always in cash basis i think some one using my acct. I want to jnow where is the drop off and pick-up of the said transactions i hope you can help me thanks
You can check from the Uber Rider App under History. if you found any issue in any of your trips, here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
Can i just go to your nearby office? May i have your address and contact number?
Please give us any hotline where we can get any assistant. Online application didn’t accept the temporary license/id issued by LTO because of printing issue by the department.
You can go to Greenfields for personal assistance.
Hi
Kailangan po ba sa uber Comprehensive Insurance? TPL lang po kasi yung insurance ng car ko eh.
Pwede po TPL. Here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
The uber driver never came and can’t be contacted. I can’t cancel the trip since I would get a penalty.
If you had an issue with your trip, here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
I apply as a partner and added my drivers info. However everytime i opened my dashboard it kept on saying that i need to upload my drivers license and NBI. but i’m not the one who will drive. I’m just his operator. Your help is highly appreciated.
My friend left his celphone in the uber car. can we possibly contact the driver about it? The lost item in the help guideline doesnt seem to work in this case because the driver isnt picking up the calls.
If you had an issue with your trip, here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
Hi,
I had an issue with my latest Uber ride.
the drivers seems to not end the trip. i texted the driver and he already ended the trip but the trip is still ongoing in my status, his reason is that uber has no network
Here are the trip details of that specific ride:
Driver and vehicle details: Gil / NN8526 – Mitsubishi Adventure
Pick-up Location: Golden Meadows Exec Village Marcos Highway Antipolo city
Estimated Pick-up time: around 1:10pm – 1:15pm
Destination: ING GSO BGC Taguig
Estimated End of trip: around 1:50pm – 1:55pm
Looking forward to your prompt action.
Thanks,
Rj Sarangaya
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
Good day admin. How come I’m not receiving any promotional emails? This is a text message I received from uber “Huwag kalimutang mag Opt-In para sa promo ngayong linggo (May 16-22). Check your email for details. Deadline ay mamayang 11:59PM.”
Whenever I check my email there’s none. Only payment statements.
If you received that text you should receive it in your email. Ask your operator po
I’m the operator and driver at the same time.
Hi I am bothered by an automatic generated message from UBER as it keeps on sending me messages from time to time. i accidentally download the UBER app for DOST. Any way you can do to help me to STOP receiving messages? THANKS!
Try to email
Hi!
I need some help on how can i stop receiving texts from uber. i accidentally downloaded the uber dost and activated my number. i am a very busy person, and being bothered a lot by the automated generated texts from uber.
Thank you.
You can email
My phone got stolen, and my UBER partner account is synced to that device. How can I remotely remove sync from that phone. Please reply ASAP! This is an URGENT matter. I am just worried that the details on the account can misused.
You can try to change password in the Rider Dashboard from a browser or email Uber support at
Hi admin! What time does the info session start? Is it by the hour? Do we just show up and they assist us? Thanks!
Here’s the schedule the Partner Info Sessions. Sana po makatulong.
http://ubermanilatips.com/uber-manila-info-session-schedule/
If you’re interested, we’re hosting a webinar for aspiring Uber Partners this coming Saturday. You can register in this link: http://bit.ly/ubermnltipswebinar
Thanks po! God bless
Please help, payment for my last week statement is not credited yet to my bank account. How to check this and to whom to consult? when is the payment being credited? is there a cut-off let say every afternoon of Thursday?
Hi ask ko lang baki ganu so ra ang bayad na siningil skin last sun supposedly 81 naging 181 sana mabalik nman sayang kase
For payment concerns, please email Uber directly at
Hi Uber. i accidentally pressed the drive with uber . now Uber keeps sending me text messages about being a partner. it says “reply STOP” to stop recieving texts but my messages won’t send. i don’t want to be a partner and the constant messaging is annoying. it texts me once, sometimes even up to three times a day!
please fix this. thanks!
You can reply STOP or email support at
Where do i send screenshots of rude text messages of one of your drivers?
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
What i present to register my car as uber x? i only assumed from my friend
Here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Hi good day i assumed my unit from my friend 2014 model with dead of sell and SPA, what the documents i need to present as partnert?
Here’s a step by step guide on how to be an Uber Partner. Hope this helps.
http://ubermanilatips.com/how-to-be-an-uber-driver-or-partner-in-manila/
Good day, I am now experiencing the worst treatment from what they called partner, I am an Uber driver-oper, I hit the momentum incentives of 350 per hour for the week of June 20-27, 2016 but did not get it, instead I only got the lower rate of 250 per hour, I did inform them thru email and makes follow up and email again for so many many times, but still got nothing in return up to now, only the system generated email confirming they receive the query. The 250 per hour promo is not that bad, but I am expecting the 350 rate, I have to cancel some appointments just to hit it. I posted it here to get some attention, for it seems no one in uber is interested in answering my query.
Let’s hope Uber answers your concern soon. We had the same dispute last week. Still haven’t resolved it.
I’m a UBER driver.
I want to know the legal computations as UBER driver? My operator deducted 5% to my commissions and 5% in my total trips. We have a quota of 3K per day if I had 2,500 total earnnings they will deduct half amount of 500 which is P250.00…wala ng natira 🙁
Actually depende na po sa usapan nyo ng operator nyo. Uber does not dictate this.
Good morning
Sir/Ma;am
ask ko lang po regarding sa payment ko ng July 2 and 3
wala pa po kasi sa bank ko..nung tuesday ko pa lang po naayos yung bank account ko..
mga ilang days po bago sia mag update at pumasok ang payment sa account ko
Thank you
Supposedly instant naman po pero best if you can email Uber at para alam po nila.
Kindly refer to this link for more info: http://ubermanilatips.com/how-to-enroll-edit-bank-account-details-receive-uber-payout/
Gudmorning..im a UBer driver.i was uploaded.my updated document..and i plan to apply for Uber partner operator..which is the.wat is the fastest way…transfer an account.from my previous operator or sign up for new operator…can i call you for assistant..i want.to go to uour office now.
Kindly refer to this link about Uber Manila Account Change From Partner-Driver To Partner-Operator: http://ubermanilatips.com/uber-manila-account-change-from-partner-driver-to-partner-operator/
Good day
Plz kindly review my payment for last week. Still no deposit on my operator’s account . According to my bank there is a discrepancy on account name. We have already updated the account information and looking forward for a quick response
Regarding to your concern, kindly email Uber at
Can we register an SUV to uber black?
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/become-uber-partner-uber-driver/list-of-accepted-cars-for-uber-manila/
Hi Uber,
My payments in 3 weeks did not dropped to into my bank account,i started to ride last June 24, 2016..Please check ASAP…Thank you.
Keep calm, check your banking details. Then, email
hi.
ask ko lang po if need ko po mag online before po pumunta sa office nyo? want to be a partner po. thank you.
Here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
gud am..
clarify ko lang re sa bawas ng fare 25% ba talaga ang kinukuha ng uber. kasi compute ko 25% binabawas . like sabi ng kasama ko na may member din 20% lamang.
Yung mga dating Uber Partner po before 2016, 20% lang po ang service fee noon. Ngayon po lahat ng mga bagong partners, 25% po ang service fee
clarify ko lang kung 25% talga ang binabawas ng uber
Yes sir, Uber takes a 25% service fee from the GROSS fares. Uber does not charge service fee towards toll fees & surcharges.
Bank DepositPHP2366.29. Sa earnings ko po yan, tiningnan ko kahapon ung atm account ko wala naman may pumasok
Check nyo po yung banking details nyo if correct, then email Uber at regarding to your concern.
My concern has been prolonged for 2 weeks now and still no feedback received from Uber Support Team. I am a Driver and my Incentive for June27-July04 was not credited to my account. I used my Uber App for this complaint. Please do something about this asap.
Hi, I just want to ask, I sign up as Uber partner and submitted my non pro drivers license, but hindi tinanggap kc dapat yata professional ang license, pero hindi naman ako ang mag drive ng vehicle, may kukunin akong driver na professional ang license…and iyong nasubmit ko na OR CR medyo malabo kc ung ibinigay sa akin ng casa, may ibang alternative docs pa ba na puede to prove the ownership and rehistro ng sasakyan ?
Pwede nyo pong isend yung Sales Invoice kung hindi po ok yung OR CR.
Here’s a step by step guide on how to be an Uber Partner.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
hi,
i want to add another driver in my account.
i also registered the new driver online, do we still need to drop by at the UBER office for updating our account?
can he also start driving for us?
hope to hear from you.
thanks.
Kindly refer to this link on How to Add Driver in Your Uber Partner Account: http://ubermanilatips.com/how-to-add-driver/
hi! pwede p ba ako magregister ng new car s uber at makapagdrive agad? sa kabila ng suspended sa news ang uber/
You can still sign-up and register as a Partner with Uber and submit the requirements so when LTFRB resumes the applications, maipapasa agad ni Uber yung requirements nila. However as per Uber, vehicle activation might be onhold until LTFRB resumes accepting applications. But driver activation (for Uber Match) is still the same.
hi! I am a partner-operator, worried ako regarding sa issue ni ltfrb regarding on hold of new applications. Mag1 month palang ako on board waiting pa kami sa PA, hindi po ba risky na bumyahe? May balita po kasi na hinuhuli daw po yung mga wala pa documents, di ba si uber nmn po nagpprovide nito? Ano po assurance na di kami mahuhuli, mapepenalized or worst maimpound ang sasakyan. Do you have any legal support on this matter? Thanks!
If you’ve submitted your TNVS requirements before, hindi naman po kayo affected. If there are any issues will LTFRB, Uber said that they have a legal team to support us Partners.
I acquire a car from a friend. And this car was been used in uber for almost 1 year with PA(provisional authority) and waiting for the released of CPC. Ang problem po is installment kc ang car and I assume the balance so what i have is the notary to transfer and the xerox copy of CR/OR. Can I continue to drive the unit in uber under my name? Thanks 🙂
Hi Mhel, Kindly refer to UberMNLTips’ TNVS FAQ: http://ubermanilatips.com/tnvs-faq-by-ubermnltips/
Hi, How can i contact a customer service, regards in billing. What does
Help.uber.com, nld means?
866~576~1039, nld means?
Stated in my billing account. Hoping for reply soon… thanks
You can directly report your issue/concern to Uber at or via the Uber Partner App.
Pano po pag existing partner na ako pero gusto ko po mag add ng isa pang car? Allowed ba yun or kasali pa ba yun sa issue ng ltfrb?
Regarding to your concern, kindly email Uber at
Good Day!
I would like to inquire about how to opening an Uber Business Account.
I have sent messages and the website said that a representative will just contact me but nothing happens. I tried three times and just turned out like their not monitoring the website.
Please let me have some answer to my inquiry.
Thank you!
You want to become an Uber Partner?
i cant regster my account. i need help. it says that i need to call uber..
Regarding to your concern, kindly email Uber at
I need to contact your driver name Clement Pipeto Lumang his driver licence and my licence was change I meet him this afternoon.
Regarding to your concern, kindly email Uber at
Hi, regarding sa uberpool nde ko alam na uberpool cla 2 cla then from hyatt to binonda ang fare lang is 131.00? Halos 1 hour byahe grabe talo naman ako dun ang nde ako aware na uberpool un pwede bang irestrict lang for uberx? Then isa pa yung incentive ang sbe smen nung nsa uber kme kpag nka 7 trips kme may 1,500, which is naka 7 trips ako that day you can verify sa account ko kso bkit wlang incentive sa payment ko?
Hi, You can directly report your issue/concern to Uber at or via the Uber Partner App.
hi… pls assist. how can i change my driver email address in the uber app
Hi Cathy, go to Partner Dashboard > Drivers tab > Select Driver then edit
hi yong original fone konag hahang yong app. kailangan ko magpalit ng fone at number pwede po ba yon
Yes, pwede po. Install nyo nlng po yung app sa new phone nyo, sign in your account, and then edit your contact number.
Hi. May I know if you’re still accepting application for UBER driver/partner?
Yes, Uber still accepts sign ups. Uber will activate you within 24-48 hours if you submit the required docs. Submit the requirements so when LTFRB resumes the applications, maipapasa agad ni Uber yung requirements ninyo.
If you want to get all the details about being an Uber Partner, we highly recommend you watch the replay of the FREE webinar we did a couple weeks back. We guarantee all your questions will be answered plus pioneer and seasoned Uber Partners will give some practical tips at the Q&A portion at the end. You can access the replay here: https://app.webinarjam.net/replay/1010/be1796dcdb/0/0
Also, here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Hi! I would like to ask if a driver can register a vehicle not on his name? What I know is, being the vehicle owner I should be the one to register as Uber Partner. If my vehicle is already registered by my driver how can I check his booking without asking for the cellphone?
Kindly refer to UberMNLTips’ TNVS if vehicle not under your name FAQ: http://ubermanilatips.com/how-to-get-tnvs-and-ltfrb-accredited-in-uber-if-vehicle-is-not-under-your-name/
In case you need, here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
My vehicle was signed up in Uber by my driver without my knowledge. I was later told that he did. Now being the owner I want to check if he really signed up and driving for Uber and to see the bookings he make without asking for his cellphone since he only brings the vehicle on the coding day in my place. Ive been looking for the contact details of Uber so I can just easily call and verify but no contact numbers are posted in the website.
Hi! I have been an Uber Partner for 2 weeks now and haven’t received any credits to my account for all the credit card transactions I have accomplished. Please let me know what could be the possible problem so I may check. Hoping for your prompt response.Thank you!
Hi Michael, kindly refer to this link: http://ubermanilatips.com/how-to-enroll-edit-bank-account-details-receive-uber-payout/
good mourning po.my phone is lost because of accident i ride on the jeepney and there for being holdap.pls my i know how to start my new number for a better service for our beloved rider….pls help me
Regarding to your concern, kindly email Uber support at
hi po
Hi Alexander, how can we help you?
Hi Uber!
I’m actually from the advertising team of Philstar.com. Can you give me the number of Uber PH Marketing? Appreciate your response.
Thank you!
Miguel
Regarding to your concern, kindly email Uber at
Hi I would like to know more about uber, as I am interested to buy a new car either Innova or mistubishi and to be registered to uber
thanks and regards
If you want to get all the details about being an Uber Partner, we highly recommend you watch the replay of the FREE webinar we did a couple weeks back. We guarantee all your questions will be answered plus pioneer and seasoned Uber Partners will give some practical tips at the Q&A portion at the end. You can access the replay here: https://app.webinarjam.net/replay/1010/be1796dcdb/0/0
Also, here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Hi Uber Team,
Can you guys help me about my issue in my account? It ask me about the verification code that was sent to my mobile number, but i didn’t received any messages from uber. i need that verification code for me to access my account and to encode my account number.
hope to get a response asap.
thanks!
Regarding to your concern, kindly email Uber at
Hi good morning can eon hyundai 2015 can be a fleet. And for owner/driver its should be professional driver license only or can non-pro can do.
Hi Ryan, all drivers should have a PRO driver’s license. If you don’t plan to drive and just plan to register as an Uber Partner-Operator, you don’t need to upload any driver’s license at all. Just make sure that the drivers under you have PRO Driver’s license.
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/become-uber-partner-uber-driver/list-of-accepted-cars-for-uber-manila/
Hi,
My car is 5 days old and don’t have copy of OR/CR. I only have Sales Invoice and Delivery Note.
Is this sufficient already to apply as Uber Partner?
Yes, you can upload your Sales Invoice.
wala po bang magiging problem kapag pinalitan ko ng new sim card yung phinena ginamit ko na ni register sa uber apps naka install naman sa phone yung apps na uber? thank you!
Wala naman po, pwedenyo po palitan yung contact number sa inyiong Partner Dashboard > Drivers tab > Select Driver then edit
pwede na bang bumiyahe kahit hindi pa nakaka submit ng spa / tnvs ako na din ba mag papa notary? before i submit sa uber manila? thanks!
Kailangan nyo po munang magsubmit lahat ng requirements para maactivate po ni Uber ang account nyo at para makabyahe na po kayo. Here’s a step by step guide on how to be an Uber Partner. Sana po makatulong.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
How long does uber take to respond to a fare dispute?
Regarding to your concern, kindly email Uber support at
pano po ako magchachange operator? pano ko po macocontact c uber para makapagpalit ako ng operator nkahit hindi na ko magpunta sa office. ano po landline ng uber office?
Here’s how you can request for a Driver Transfer
http://ubermanilatips.com/partner-tip-how-to-transfer-a-driver-from-one-partner-account-to-another/
hi… i have a few questions i’d like to ask about uber, is there a phone number i can call..?
Unfortunately, Uber doesn’t have a hotline number. For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm
hi sir i have a concern i m new i can send all the document i have . na upload ko na po lahat cr na lang wala ano po ba dito yun pwede ko i send tru email para thank you
You can send your Sales Invoice.
Hello po, san mag eemail pag may tanong regarding sa payment ng rider. Sa payout kase ng driver namin sa last trip niya kahapon Nov 08,2016. Walang Payment, Uber Fee lang nakalagay. Thankyou
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm
Hi! Is there any way I can directly contact Uber support? Like an email like the support email address from before? I’m not really liking the new Help Tab on the app or the website. The email really worked well for me and I got in touch with representatives in about a day. Thanks so much for any feedback!
Unfortunately, Uber doesn’t have a hotline number. For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm
hi im mrs reli aguilar, a regular uber rider. i hope you can find time to c0ntact or email me for some personal concerns. my mobile no. is 09273281218, my ofc landline is 9315001 loc. 7515. ASAP, thanks. more power and God bless!!!
If you had an issue with your trip (about payment, lost and found, driver behavior,etc), here’s how you can report your rider concern via the Uber Rider App.
Go to Menu > History> Select Trip > Select Need Help > Select specific issue
http://ubermanilatips.com/uber-manila-support-phone-number-for-riders/
Hello, good evening. I am a partner driver and already received my statement thru email last night (cutoff Nov 14). Upon checking my bank account, it was not credited yet. May I know when is the schedule for crediting to the partners’ bank account?
Appreciate your quick feedback on this.
Thanks.
Refer to this post: http://ubermanilatips.com/uber-manila-payout-and-cutoff-schedule/
Hello just want to inform about my driver who currently in problem with his apps because of nbi issue. Yesterday he passed it to one of your agents at uber greenfield and told him that it will be activated this day at 10am but still he cant use the apps. Please help us
You can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed.
I recently applied as an uber partner.There is a news article I’ve read that the LTFRB will discontinue to issue TVNS for uber. Can I still pursue being an uber partner? What if I have been flagged down by LTO and look for the TVNS and I have nothing to show? It said in the news that without the TVNS the vehicle could be impounded and would pay a penalty of 200k? Should I continue?
In case something happens, according to Uber, they will provide legal assistance to Uber Partners (makes a better case if you’ve already submitted your TNVS requirements). You can go to Uber’s Office in The Square, Greenfields, Mandaluyong in case something happens. Also you can ask them directly in one of their Info Sessions. Refer to this post: http://ubermanilatips.com/uber-manila-info-session-schedule/
Hi Uber,
Saw this on my drivers earnings report today, 3 hours of travel time for php46.81?
Makati to festival mall Alabang, with tollgate.
Can someone assist on this?
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm
Hi uber,
Ask ko lang po pwede ba mag submit ng application kahit wala pa po ang sasakyan or di pa po sya available?
Thanks!
Need po ng sasakyan, requirement po kasi ang ORCR ng saksakyan nyo. Refer to this post: http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
hi!!inquire lng po bket up to now wala prin laman ung account ko sa east wes…dapat po nung yesterday po meron na but to now wala prin …can you pls chck my statement tnx ..
There can be several reasons why you didn’t receive your payout.
-Check first this Payout schedule: http://ubermanilatips.com/uber-manila-payout-and-cutoff-schedule/
-If your weekly payout is less than Php 1000, Uber will not process this. The payout will accumulate until it is more than Php 1000 to process and release it.
-Double check the Account Number and Account Name.
-Double check if the Address you provided is the same address registered with the bank.
-OR go to Uber’s Partner Support Center in The Square, Greenfields, Mandaluyong to follow up your payout personally.
Hope this helps.
Hi tanong kulang ksi nag start po sasakyan ko nung nov16to19 ang second trip nya Nov.22to27last week kinukuha ko ang first deposit ko sa bangko wala.kahapon dec2 nakuha ko lang yung second trip yung first trip wala.
There can be several reasons why you didn’t receive your payout.
-Check first this Payout schedule: http://ubermanilatips.com/uber-manila-payout-and-cutoff-schedule/
-If your weekly payout is less than Php 1000, Uber will not process this. The payout will accumulate until it is more than Php 1000 to process and release it.
-Double check the Account Number and Account Name.
-Double check if the Address you provided is the same address registered with the bank.
-OR go to Uber’s Partner Support Center in The Square, Greenfields, Mandaluyong to follow up your payout personally.
Hope this helps.
pano ko magupadte nag account. dati kse operator lang. balak ko na din maging driver-operator. di ko na maacess yung dashboard ko
You can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm
Hi can i join my car EON to your uber??
thanks!
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/become-uber-partner-uber-driver/list-of-accepted-cars-for-uber-manila/
In case you need, here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
i just submitted requirements online, i want to be a uberpartner and driver as well,
i already submitted the ff. PDL, NBI, Car Delivery Invoice, i do not have an OR CR yet, as per Toyota , it will be available by next month January 2016.
can i still join and be an uberpartner and driver ? even i only have Delivery Invoice only?
thanks
Yes, you can upload your Sales Invoice. Refer to this link: http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
I would like to verify the cancellation fee on my account last December 9, 2016 in Kota Kinabalu, Malaysia. I used Uber in Malaysia since I’m a tourist there for a week only but I’m originally based in Manila. Last December 17, I’m trying to use Uber here in Manila but I was surprised to see a notification in my account stating about the balance that I have incurred. I’m not aware of it since all my rides with Uber previously are all good and I have no problem at all. So my concern is, how does my account be free from the cancellation fee? I also submitted a report on ” I was charged a cancellation fee” twice.
How can I pay using Cash Payment for this for me to able my Uber account again. Please advise.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
Yung mga leased cars ba katulad kasi ng bagong toyota d pa nila ipapangalan sayo haggang d ka pa tapos magbayad ay pwede bang ipasok sa uber? Kahit d nka pangalan sayo yung sasakyan?
Refer to this post: http://ubermanilatips.com/ltfrb-allows-tnvs-accreditation-leased-vehicles-uber/
Ask ko lang I used adventure. The same fare ba sya sa UBER X or meron ba tayong UBER LARGE?
The same lang po.
Ask ko lang kung puwede pang mag register sa Uber? Balak ko kasing kumuha ng sasakyan na gagawin kong Uber.
Yes pwede po, here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Sir/bat di ko po maupload ang document ng car ko sa dashboard. Thank you
Check your internet connection if there is a problem, or go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
nag submit ng documents ang mother ko as operator pero sa akin naka-name ang sasakyan. bakit nag eemail pa si uber na i-activate ang account nya?? tapos ako ang nag invite sa kanya pero bakit wala cia sa list of invites ko? ung driver lang nya ang nandoon.
Kindly refer to UberMNLTips’ TNVS if vehicle not under your name FAQ: http://ubermanilatips.com/how-to-get-tnvs-and-ltfrb-accredited-in-uber-if-vehicle-is-not-under-your-name/
Hi po ask ko lng po kung kailan or san ko pwede makuha ung earnings ko last week. Since bukas plang ako makakapag asikaso mag open ng bank account para kay uber. Last friday ako ng start then till last monday may earnings nako at incentives. Pano ko po makukuha un or kailan? Tia for your reply.
Refer to this post: http://ubermanilatips.com/uber-manila-payout-and-cutoff-schedule/
Hi uber,
ask ko lang kasi until now hindi pa nakaka kuha ng request yung driver ko since na hawakan nya yung ford everest na naka categorized as uberblack? hindi ba sya pwedeng makakuha ng request as uberx & uberpool?
Hindi po sya makakakuha ng request from UberX only for Uber Black lang po.
how to report if your car met an accident and cannot be used for uber for at least a month
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
hi, i want to be your partner. any suggestions brand for a car that i need to register in your company
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/list-of-accepted-cars-for-uber-manila/
Hi,ived alredy submitted all the required documents for tnvs..PA, all is complete and reviewed and n the dashbord but until now,we didint received any email that the PA is already approved.For our concern as driver and operator,how safe to drive in uber while still we dont have the PA.authorities are looking to it ,heavy penalties are on our side since they treated us that we are running on a colorum vehicle..please let us know and give us the support..
Thank you
Refer to this post: http://ubermanilatips.com/results-of-provisional-authority-from-ltfrb/
Good morning ask ko lng o Kung may processing fee ang renewal of PA TJANKS
How come I can’t anymore proceed with booking a trip because the app keeps asking me to enter my mobile number? When I do, it tells me to visit: http://t.uber.com/country-phone. I’ve already followed the instructions in that link but still, no one has contacted me for assistance and I still can’t book any more trip. This seems to have started when I tried applying as an Uber driver which I have not pursued because I am yet to apply for a professional driver’s license. Please help.
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
Hi admin,
I have hyundai EON 2016, can I be your partner?.. Kasi wala sa List of acceptable vehicles udated 2017 yung Hyundai Eon e..
Thanks!
According to DOTC Department Order, accepted TNVS vehicle types are sedan, AUV and SUV. There’s NO engine displacement requirement for TNVS vehicles; however, hatchbacks are currently not accepted. You can refer to this article about TNVS vehicle requirements for Uber Philippines. http://ubermanilatips.com/facts-hatchback-vehicles-engine-displacement-requirement-tnvs/
Hi Admin Three,
Wala ba kayo contact number para kung may tanong kami madali kami makaka contact sa inyo? Ang hirap ng communication sa inyo eh, di ko alam kung pano ako magpapafollow ng PA ko, first week pa kc ng Sept 2016 yon pero up to now wala p rin akong PA at case number. Naghihigpit na kasi ang LTFRB di ko alam kung pwede pa ba ako bumyahe or dpat stop na muna. Please reply ASAP, thanks
Kindly refer to this post: http://ubermanilatips.com/ltfrb-tnvs-first-open-consultation/
I need some help. Last trip ko i was ask by the driver for p200 but my fee was just p102 and he showed me naman that in his phone. But i have a p200 credit in my account then nakita ko sa receipt ko nabawasan na yung credit bal and walang cash payments. What to do?
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
Good Day Uber Admin
Would just like to raise a concern, I took this trip to and from Las Pinas and we were told by our driver to pay the toll fees. But when i checked the receipts when i got home, i found out that toll fees are already included in both trips. Im not sure if our drive knew about it but they both kept the receipts. Kindly contact me so I can send screenshot of my receipts.
Thanks.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
Hi po! I was with my church member last night (March 8, 2017) when we ride the uber from Ramon Magsaysay Blvd. to Sto. Domingo around 10:pm. And I lost my green wallet. How will I know if I left it inside the UBER car? It has 1800 money, all my ATM’s are there and government ID’s. Hope you can help me. My friend’s cp was used not mine that is why I cant track the UBER car last night. Plate number is WOZ142 Jayson Dela Torre
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.uber.com.
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
mam/sir ask ko lang kung paano ko malocate yung car kapag nilabas na ng driver nmin yung sasakyan .. may uber driver kz kami so panong way po ba nmin malocate kung sakali .. anong apps po ba gamitin nmn to locate our uber car ..thanks
From your Partner Dashboard, select payment statement then select specific driver.
GOOD MORNING!
SIR ASK KO LANG PO PANU BO MALALAMAN YUNG DAILY EARNINGS KASI NAKIKITA NMAN SA AMIN YUNG DAILY EARNINGS PERO NASASAMA SA REPORT PATI YUNG LAST WEEK PA. PARANG NAA ACCUMULATE SIYA. WALANG CUT OFF. PAANO PO KAYA YUN. WAITING FOR YOUR FAST RESPONSE.
THANK YOU
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
Is uber still open for application of new cars?
Yes, Uber still accepts sign ups. Uber will activate you within 24-48 hours if you submit the required docs. Submit the requirements so when LTFRB resumes the applications, maipapasa agad ni Uber yung requirements ninyo. Refer to this link: http://ubermanilatips.com/ltfrb-halts-acceptance-of-new-tnvs-applications/
If you want to get all the details about being an Uber Partner, we highly recommend you watch the replay of the FREE webinar we did a few months back. We guarantee all your questions will be answered plus pioneer and seasoned Uber Partners will give some practical tips at the Q&A portion at the end. Click to watch the webinar replay here. https://app.webinarjam.net/replay/1010/be1796dcdb/0/0
Also, here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Hi Admin check ko yong Trip Issues and refunds ng accidentally na click ko yong I was involve in accident paano alisin yon sa account ko thanks.
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
What is the contact no.of uber Philippines?
Unfortunately, Uber doesn’t have a hotline number. For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
This is Tan Tee Yong may I ask your good office that I received your text ask me to visit GLH to reactivate my account. What is GLH or where it located.
Ｔhank you for your attention
Here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
Good pm. This is Anecito Veralio, owner of Toyota Avanza with plate number VO7434.
A rider booked a ride today, May 2, 2017 around 8:40 pm. He did not answer and it took 30 minutes before he cancel his/her booking.
The cell number is 09052764387.
I need to know disciplinary action for this rider
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
hi admin.. hyundai eon glx 2017 is pwede iregister for uber,?
According to DOTC Department Order, accepted TNVS vehicle types are sedan, AUV and SUV. There’s NO engine displacement requirement for TNVS vehicles; however, hatchbacks are currently not accepted. You can refer to this article about http://ubermanilatips.com/facts-hatchback-vehicles-engine-displacement-requirement-tnvs/TNVS vehicle requirements for Uber Philippines.
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/list-of-accepted-cars-for-uber-manila/
If you need guidance on the requirements for signing up, here’s a step by step guide on how sign up and to be an Uber Partner. http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
May I know your tax identification number (TIN) with BIR Philippines? Because I’m using your emailed receipts for my VAT relief discount when I file my 2550M monthly VAT income and expenses. This fare with UBER can be an additional discount for me to be deducted from my tax to be paid as part of VAT relief. Thanks.
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
Hello, how to log in if we lost the phone na nakaregister dun sa Uber account ng driver? They’re requiring verification code na sinesend nila sa number na nakaregister sa account which is already lost. Thanks.
Hi, you can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed. Here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
One of my driver was temporarily deactivated. I would like the reason why.
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
Hello good morning, my daughter left her wallet with driver licence name BERNIEROSE LORREN A. CABRERA to suzuki alto driver name CARLITO, around 10:30 to 11:00pm. She petch her and her friend along parañaque and drop of to BFRV. Please help to bring back her wallet. And i really appreciate your effort. Thank you
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
Hi Uber, My driver got registered July 1 2017 and currently driving this week. He is asking if he is entitle for a promotion. As of today no promotion indicated on his uber app. Need your advise please.
Ang driver incentives/promo ni Uber ay iba iba para sa bawat driver at bawat operator. Maaring ang promo namin bilang drivers ay iba sa promo mo. We’ll suggest na pumunta po kayo sa Uber HQ sa Greenfields, Mandaluyong at doon i-discuss ang inyong concern tungkol sa inyong incentives.
what cars do you allow ? do you allow hyudai eon?
Here’s a full list of the vehicle requirements and accepted cars for Uber Manila, you can also get a car quote in this link:
http://ubermanilatips.com/list-of-accepted-cars-for-uber-manila/
I just want to inquire if we could still apply as new applicant despite the recent news. I am interested in this line of business and I just want to make sure regarding this matter.
Hoping for your response on this matter.
Yes, Uber still accepts sign ups. Uber will activate you within 24-48 hours if you submit the required docs. Submit the requirements so when LTFRB resumes the applications, maipapasa agad ni Uber yung requirements ninyo. Refer to this link: http://ubermanilatips.com/ltfrb-halts-acceptance-of-new-tnvs-applications/
If you want to get all the details about being an Uber Partner, we highly recommend you watch the replay of the FREE webinar we did a few months back. We guarantee all your questions will be answered plus pioneer and seasoned Uber Partners will give some practical tips at the Q&A portion at the end. Click to watch the webinar replay here. https://app.webinarjam.net/replay/1010/be1796dcdb/0/0
Also, here’s a step by step guide on how to be an Uber Partner. Let me know if you still have questions.
http://ubermanilatips.com/how-to-be-an-uber-driverpartner-in-manila/
Hi! My last uber driver is claiming our bill is 756php when my uber app stated 501php from naia terminal to fairview when I booked the trip so it’s what we paid him after I got down. Plus, he was the one who did not follow the stated route in the app and went around Pasay then through Manila to get to QC so we still got stuck in traffic for awhile. I could not report this issue as he’s not appearing on ‘your trips’ section in the app but he’s definitely appearing as ‘on trip’ until now after I got to my destination. He texted me about the additional amount and I am trying to call the driver but no luck. Pls. Advise! Thanks.
If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
Good am , my car was apparently deactivated yesterday around 12 noon , therefore my driver go to your office and was advise that all July application was deactivated by LTFRB , so i called up your hotline around 3 pm and , Mam Katrina told me that i was activated last july 13 so , i was still IN and i had to wait her call for an activation asap . but up to now i don’t received any call . Please do reply, Uber’s office was closed today .so how can u call me for an activation? Pleas reply ASAP, thanks
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
I sent an email to
Hope you could receive and reply to my email as soon as possible..
For your sconcern, we recommend you to go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/