Good news to riders from the east of Metro Manila! Mga taga-Cainta at Antipolo!
Beginning May 2, 2016, Uber Manila’s coverage area will be expanded to the eastern portion of Metro Manila. If you are from some part of Rizal, you may now experience Uber’s services .
Here are the areas included in the expanded coverage:
- All of Cainta
- Select areas in Taytay
- Select areas in Antipolo
- Select areas in San Mateo
Here’s the map of the expanded coverage area:
The eastern part of Metro Manila under the Rizal province’s jurisdiction is home to a large number of commuters who work in NCR. Presently, people take the usual public transportation available such as buses, jeepneys, LRT Line 2 and others. With this move by Uber, the company can give service to more riders. Currently, there are a lot of people already asking favors from partners to allow requests to the eastern area, even though it is not yet covered by Uber. Thus a lot of commuters are requesting for Uber’s expansion in the eastern area of the metro.
In addition to this, the expansion will give partners additional opportunities to earn more. More riders mean more earning for partners.
The Php 60 Surcharge
Since expanding to areas outside of Metro Manila will incur partners additional costs, Uber will implement a PHP 60 East Surcharge on trips TAKEN TO the expansion areas.
Riders will receive an announcement about the surcharge on April 30, 2016. The trip history will reflect the surcharge as if the riders paid their toll fee. For partners, they will receive the Php 60 East Surcharge fee in full and it will not be subject to Uber’s regular service fee.
Some FAQs for partners
Can partners and drivers opt out of this?
NO. As has always been the case, this means that denying service to riders heading to these areas may result in potential account penalties
However, due to the very small number of trips that end in these areas, and with the PHP60 East Surcharge in place, we’re confident that this move is not only beneficial to riders and partners from these areas, but also that it makes sense economically.
Does the service fee apply to the PHP60 East Surcharge?
NO. The surcharge will be handled in a similar manner as tolls. Riders will pay for the surcharges as part of their fares, and that partner-drivers will receive the entire amount of the surcharge in full. The Uber service fee will not apply to the surcharge.
Does the PHP60 East Surcharge apply to ALL trips taken to and from these new areas?
NO. The PHP60 East Surcharge will only apply to trips taken from Metro Manila INTO the new areas east of Metro Manila. No surcharge will be applied to trips taken within (both beginning and ending within) the new expansion areas.
Here are some examples:
1) Trip from Quezon City to Antipolo (Metro Manila to new service area) = PHP60 EAst Surcharge
2) Trip from Antipolo to Cainta (new service area to new service area) = No surcharge.
3) Trip from Cainta to Pasig (new service area to Metro Manila) = No surcharge.
How does Uber check if a rider’s destination is within the new coverage area?
Riders of the new areas included in Uber Manila’s coverage area will be informed on April 30, 2016. At the same time, Uber will be enabling a feature on the app that prevents riders from entering destinations outside our expanded coverage area.
Simple Rule of Thumb: If the rider is able to enter his/her destination on the app, it is included in Uber’s coverage area.
How was the PHP60 East Surcharge Computed?
Uber is always using the trip data gathered from millions of rides when they implement a feature. For the surcharge, Uber used trip data on distances and current costs of commodities like fuel to make sure that PHP60 is a fair and economically sound amount to charge riders. This should make up for any additional costs partners would incur should they take trips to the eastern areas.
With this development, we hope that it benefits us all: riders and partners alike.
1.Thanks for the good news. It is also good to hear that in the surcharge computation, the distance and the prevailing fuel cost are considered. If it not too much, can we consider also factor in the wear & tear or even just a percentage portion.
2. Do you consider Binan, San Pedro and Sta. Rosa as Part of Mega Manila to be included in the expansion of coverage of UBer?
3. If the Driver is residing somewhere in San Pedro, Binan & Sta. Rosa Laguna , can Uber system create a last trip button so the system can direct the driver to the rider going south near the said areas? this would be a big help in terms of cost efficiency in our day to day operation. Thank you & God bless
Thanks for your suggestions. We hope Uber expands down south. We’ll let the Uber PH know.
Btw one of
Your driver Eugene Nissan Almera VS7968 after uber confirmed my destination of ortigas extension Taytay Rizal texted me telling they can’t serve that area, when I told him to cancel since I was disappointed he told me he can’t and he will just proceed but I must know they are not allowed to go to Taytay I do t get it????
Since UBER Manila expands its ccovered area in the East. Is there any plan for Northern area like Bulacan and Pampanga?
Maybe..let’s hope 🙂
Hello, I am a regular Uber Rider. I have issues with the charge for East Expansion Surcharge at P60.00. The route from Marikina City to Batasan Quezon City and vice versa NECESSARILY passes through San Mateo, Rizal. The distance covered passing through San Mateo, Rizal is less than a kilometer from the border of Marikina City and San Mateo, Rizal to the corner of San Mateo-Batasan Road. I should not be charged a surcharge for this as I requested my ride at Marikina (NCR) to my destination at Quezon City (NCR) and vice versa. The rider must be charged for the base fare, distance and time only. Also I did not pay any toll fees for passing through San Mateo, Rizal. I also had the same issue these for the past two days as this is my route to and from work and was refunded accordingly. Again I emphasize that my destination is Quezon City NCR.
This new policy of Uber is unfair to loyal riders like me who use your service regularly. I should not suffer additional 60 peso surcharge just because Uber PH expanded its coverage outside NCR.
Please fix your system accordingly. Thank you.
If you had an issue with your trip, here’s a tutorial how you can report your issue about your Uber ride:
http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/
Already reported it even before I posted here. Issue already resolved but it took me several reports as this incident happened for several trips. I just wanted to make this public so riders similarly affected will be advised on what to do.
Good day!admin just want to ask if you have a schedule of one day registration in uber or else schedule of seminar or event of uber please let me know I want to register in uber and Be a partner thank u in advance
Hi Ricardo, Yes, you can go to SMX Aura from Mon-Fri.
But first, you have to create an account online, then complete your registration on site. You can register here: http://bit.ly/ubermnlsignup
Why do you charge us surcharge if there is no toll fee to begin with? Come on!
I hear you Nathan. I took a short ride from Marikina City to the PLDT Business Office along Marcos Highway, few kilometers but was charged additional P60.00. No toll fees there.
This is just so unfair for us riders. If this is the case, then you are no different with the taxi who’s asking for additional payment. I might just go back to taking a taxi or fully switch to grab.. You’ve just lost a loyal customer. I hope you’ll loss a significant number of customers. This is just too greedy.
I agree with you Francis. I know it’s for the sustainability of their business but they should’ve taken a look at this more. I live in lower antipolo and i work in eastwood. It’s just 7km away and today i had to pay 60 pesos extra.
Yes it is more convenient pero 60 pesos??? My goodness!
You people who live in Rizal are to greedy. I took a passenger from BGC to the very inner parts of Valley Golf and I did not even get php200 net in payment. I had to drive from that god forsaken place to Guadalupe Makati to get another rider. That’s more than 5km in losses on the partner’s side. I bet cabs won’t even let you ride if you tell them you’re going to RIZAL which last time I checked is NOT a part of Metro Manila. Quit complaining about the Php60. You’re lucky you can even get a ride that’s safe and won’t be able to decline you from riding.