Hello fellow Drivers!
There are a couple of Uber partners and drivers reported that they suddenly cannot go online in the Uber Partner App even if their driver and vehicle are already both active.
REMEMBER: To be able to go online and drive, you first need to have both your Driver and Vehicle in ACTIVE status. You can check this from your Partner Dashboard. If either of your driver and/or vehicle is not yet active, you can follow up Uber by emailing them at partnersmanila@uber.com
We encountered the same problem in our Uber Partner App some weeks back. We cannot click the “GO ONLINE” button. DON’T WORRY, this is very easy to fix.
You might also want to check our fix for the “Date and Time Settings Error” here.
HOW TO FIX:
Step 1: Login to your Uber Partner App
Step 2: If you cannot Click on the “GO ONLINE BUTTON”, Click “CHANGE VEHICLE”at the upper right most of the screen
Step 3: Select the vehicle you want to drive.
Step 4: You should now be able to click the “GO ONLINE” Button.
Now, go online and Drive Safe!
See you on the Road guys! #UberON #UberMNLTips
Want to be an Uber Partner?
why my driver cannot logged in in the uber partner app? the vehicle and the driver are already active
What error does it say?
I have thesame issue: on the dashboard both driver and vehicle is already active. However, upon logging in the Uber Partner app. Using my hired driver’s detaits It prompts tht the Partner Operator account is not yet active. I am now confused. Please help.
Kindly follow up with Uber at
Ms. Ann, musta po? nakapag log in na ba sa uber app? According to Uber sa SM Aura, we went there yesterday, hihintayin daw talaga ang PA, my concern is, kawawa nman ang sasakyan na naka stop lang imbis na nagbibiyahe na po..
Hi, admin same case problem with Ms. Ann.. My driver’s account can’t log -in in uber partner application and there is a prompt that your partner operator has not been activated But I am activated already.What seems to be an error?
Kindly email Uber at to follow up
Hi Admin, i have tried everything from resetting my phone 3x to reinstalling the appt 4x and i still can’t go online. All my certs are active, the time is correct, and it still comes up that my car cannot operate in palm Springs… I am located in Murrieta/Temecula area so i am ok. THis has happened now 2x and this is frustrating when you want to be out there driving
Hi, probably best if you can contact your local support. This hack is for Uber Manila. Not sure if this will work in other cities.
how did u fix this it’s doing it to me
You can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed.
go to your uber driver app and click on help and you can chat to uber directly and right down the problem you having and what area you sign up for and you still not able to sign on and they will fix it within couple of hours if it’s during the week that’s how I got mine fixed
Hello, when I try to go online, it immediately brings me to the documents section of my uber partner app. Can you please help?
Have you submitted your documents already?
I got the same issue. All my documents are all set. I tried go online couple days ago and it worked. But today I try go online, it brings me to the documents section. Anybody can help?
Try after a couple of days or email Uber at
Hi..I’m already sign in uber driver but still can’t business..whats happen ?
If you’ve submitted all your requirements, your account should be activated within 2-3 days. You’ll receive an email from Uber that you are activated and can start driving.
You can also Check if your account is activated, try to login sa Uber Partner Driver App. If makalogin na yung driver account sa Uber Partner Driver App, ok na., you can go online and accept trips.
When I tried to turn to online from offline it gives me a message saying “your partner account has not been activated”
Hi Hae, kindly refer to this post: http://ubermanilatips.com/driver-tip-cant-go-online-in-the-uber-partner-app/
I have received an email from uber that my account is activate now, however when I tried to turn to online, it gives me a message that “your partner account has not been activated”
You can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed. Here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
Hi admin,
Got a text saying I’m ready to deliver today. And went on an app but won’t let me go online. What do I do?
Hi Hae,
Kindly refer to this post: http://ubermanilatips.com/driver-tip-cant-go-online-in-the-uber-partner-app/
Hi can I have ur watsupp number
Unfortunately, Uber doesn’t have a hotline number. For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/schedules/
Hi. My number registered in your app is 09175505481. I tried to book at 14:05 today (card payment), but immediately cancelled when I learned that my driver is 9 minutes from my pick up point. I received a text alert from my bank stating that you charged me 139 for the trip I cancelled. Kindly look into this matter and refund as needed. Thank you!
Here’s a tutorial on how to report your concern with Uber: http://bit.ly/ubermnlridersupport
When I click go offline, it tells me my vehicle is not allowed to operate in Midland, which is fine but it will not allow me to go online. Why?
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
Vehicle is unable to operate in kitchener/Waterloo. However, when I leave the city, and go near guelph, I am able to log in. I don’t know what is wrong with my current location. Is there any way to get this changed?
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
I am active but I cannot get to partner dash it is stuck on the YouTube video and only allows me to sign out.
Hi Lauren, you can go to Uber’s Office in The Square, Greenfields, Mandaluyong to have it your account personally fixed. Here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/
My account is not activated at my vehicle is invalid
For your Partner/Driver concern, we recommend you report the concern via:
1. Uber Driver App. Select the Trip > Help > Select the issue
2. Uber Help Center. Go to https://help.uber.com, select city as Manila and choose “For Partners”. Sign in with your Partner/Driver account and select your issue/concern.
3. You can also go to Uber’s Office in The Square, Greenfields, Mandaluyong to have your issue fixed personally by an Uber support staff. Operating time is 9am-5pm, here’s the schedule of Partner Activation Centers: http://driveonuber.com/s chedules/